Customer Service Representative

buscojobs Brasil; São Paulo; Teletrabalho; BRL 30.000 - 40.000; Tempo integral

Resumo da oferta

A leading insurance company is seeking a remote Customer Service Representative to provide exceptional support and resolve customer issues. The ideal candidate should have strong problem-solving skills and a commitment to customer satisfaction. This role allows for independent work while maintaining effective communication through various channels.

Qualificações

• Experience in Customer Service, Customer Support, and Customer Satisfaction.
• Proficiency in enhancing Customer Experience.

Responsabilidades

• Deliver exceptional customer support and address inquiries.
• Resolve issues and ensure customer satisfaction.
• Maintain precise records of customer interactions.

Conhecimentos

Customer Service

Problem-solving

Communication

Interpersonal Skills

Formação académica

High school diploma or equivalent

College degree

Ferramentas

Customer service software

Descrição da oferta de emprego

Company Description

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work / life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

Role Description

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus