Customer Service Representative

Shopeagle Insight; Rio de Janeiro; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A tech-driven food delivery company in Brazil is hiring a Hybrid Service Desk Analyst to support and optimize customer service tools. The ideal candidate will have over 2 years of experience in service tool operations, fluency in Spanish and English, and strong coordination skills. Responsibilities include maintaining customer service systems, gathering feedback for improvements, and providing training. This is an exciting opportunity for those looking to grow in a fast-paced environment and make a global impact.

Qualificações

• 2+ years of experience in service tool operations or a related field.
• Strong coordination skills to align cross‑functional resources for tool development.
• Proficiency in Portuguese & English with a sharp ability to learn and adapt.

Responsabilidades

• Maintain, configure, and update customer service tools to ensure seamless operations.
• Gather feedback from CE-Sites, collaborate with product & R&D teams to enhance system features.
• Analyze system performance, monitor usage trends, and drive tool efficiency.
• Provide hands‑on training, create documentation, and offer technical assistance to the customer service team.

Conhecimentos

Spanish C1

English C1/C2

Strong coordination skills

Proficiency in Portuguese

Descrição da oferta de emprego

We’re Hiring! Hybrid Service Desk Analysts (Spanish + English)

Are you passionate about solving technical problems and supporting users around the world?

Do you speak Spanish C1, and English at a C1/C2 level?

If yes — we want to meet you!

Customer Service Tools Operations

We’re Hiring: Customer Service Tools Operations

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about system optimization, tech-driven solutions, and enhancing customer service efficiency? If so, we have the perfect opportunity for you!

What You’ll Do:

• System Management – Maintain, configure, and update customer service tools to ensure seamless operations.
• Requirement Coordination – Gather feedback from CE-Sites, collaborate with product & R&D teams to enhance system features.
• Data-Driven Improvements – Analyze system performance, monitor usage trends, and drive tool efficiency.
• Training & Support – Provide hands‑on training, create documentation, and offer technical assistance to the customer service team.

Why Keeta?

• Innovation-Driven: Keeta uses advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

2+ years of experience in service tool operations or a related field.

Strong coordination skills to align cross‑functional resources for tool development.

Proficiency in Portuguese & English with a sharp ability to learn and adapt.

Ready to elevate customer service technology and make an impact? Apply now and be part of our global journey!