Customer Service Representative

Phemex; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A cryptocurrency exchange platform in Brazil seeks a Customer Support Agent who will handle requests in English and other languages. Candidates must have a Bachelor's degree and at least one year of related experience in crypto exchanges. The role requires maintaining customer satisfaction and accurate records, with the ability to work flexible hours, including weekends. The position is self-employed, offering competitive pay and benefits, including allowances for necessary equipment.

Serviços

Competitive pay and benefits package

Flexible remote work option

Allowance for new MacBook

Qualificações

• At least one year of CS Trading agent related working experience in crypto exchanges.
• Stable, kind, empathetic, and detail-oriented.
• Ability to support the night shift based on team needs.

Responsabilidades

• Handle requests through tickets and other online tools for customers.
• Provide solutions to customer issues within reasonable time limits.
• Maintain records of customer interactions.

Conhecimentos

Professional speaking, listening, reading and writing skills in English

Bilingual language skills

Ability to handle multiple tasks under pressure

Formação académica

Bachelor's degree or higher

Ferramentas

Macbook

Descrição da oferta de emprego

Responsibilities

• Handle requests through tickets and other online tools for customers in English and other languages.
• Provide accurate, valid and comprehensive information by using the right customer service methods / tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow the shift arrangement based on the team needs. The current shift is UTC 09 : 00-18 : 00.

Qualifications

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English.
• At least one year of CS Trading agent related working experience in the crypto exchanges.
• Own a Macbook bought within 6 months, or can purchase a new Macbook to be paid back in installments within the next 6 months. This Macbook requires at least an M1 chip and can only be used for work.
• Working five days a week, and willing to be scheduled for working at weekends. Able to support the working shift between 00 : 00 - 09 : 00 SGT timeslot.
• Bilingual language skill is a plus.

Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork.

With the ability to handle multiple tasks under high pressure, while maintaining a professional attitude.

Be able to support the night shift based on the team's needs.

Benefits

• Competitive pay and benefits package, including paid leaves, birthday gift and so on.
• Collaborative and harmonious team environment.
• Flexibility for remote work. (Location is not limited but must be fixed)
• Allowance in installments for new MacBook for work for a few months.

Note

This is a self-employed role, providing service to the company, paid fully in USDT.

When applying for this role, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.

There are more than one headcounts in the CS team and feel free to share this JD to your friends who may be interested as well.