Customer Service Rep (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading virtual assistance company in Brazil is seeking Customer Service Representatives to join a fast-growing U.S. insurance agency's team. This remote role involves assisting customers with their auto and home insurance needs, requiring advanced English fluency and strong customer service skills. You will provide exceptional service, document interactions accurately, and work within a supportive culture that prioritizes growth and performance incentives. Competitive compensation of $800 to $1,000 USD per month is offered.

Serviços

Competitive compensation $800–$1,000 USD / month

Monthly performance incentives

Opportunities for career growth and promotions

Consistent support and training

Positive work culture

Qualificações

• Fluent in English to communicate effectively both written and spoken.
• Experience in customer service roles, preferably in call centers.
• Strong skills in handling customer inquiries and issues professionally.
• Ability to manage stressful calls calmly and efficiently.
• Requires a reliable internet connection and a professional workspace.

Responsabilidades

• Answer calls from U.S. customers regarding insurance inquiries.
• Provide empathetic and professional service to customers.
• Document all interactions accurately in the CRM system.
• Follow protocols with attention to detail to avoid errors.
• Convert challenging situations into positive customer experiences.

Conhecimentos

Advanced English fluency — written and spoken

Strong customer service experience

Excellent communication

Problem-solving skills

Ability to stay calm with difficult callers

Highly organized

Detail-oriented

Descrição da oferta de emprego

Location : Remote (Brazil)
Schedule : Full-Time
Industry : U.S. Auto & Home Insurance
Compensation : $800–$1,000 USD / month + Performance Incentives

About the Role

Elite Virtual Assistance (EVA) is hiring Customer Service Representatives in Brazil to support a fast‑growing U.S. insurance agency specializing in car and home insurance. This is an inbound‑focused role where you'll speak with customers, solve problems with empathy, and create an exceptional experience that encourages them to leave a positive Google review.

Customers can sometimes be challenging, so we need someone patient, professional, and confident on the phone. You'll be joining an already successful team of 20+ people on this account, with an amazing work culture, strong support, and a clear path for growth and promotion.

Key Responsibilities

• Answer inbound calls from U.S. customers regarding auto and home insurance
• Provide high‑quality service with empathy, professionalism, and accuracy
• Convert challenging situations into positive experiences
• Encourage and earn Google reviews by delivering exceptional service
• Document every interaction clearly and accurately in the CRM
• Follow account processes with zero errors — detail orientation is essential

Required Skills & Qualifications

• Advanced English fluency — written and spoken
• Strong customer service experience (call center or U.S. accounts preferred)
• Excellent communication and problem‑solving skills
• Ability to stay calm and professional with difficult callers
• Highly organized, detail‑oriented, and strong with documentation
• Reliable internet and professional remote workspace

Why Work With EVA

• Competitive compensation $800–$1,000 USD / month
• Monthly performance incentives
• Join a high‑performing, established team with great culture
• Clear opportunities for career growth and promotions
• Consistent support, training, and coaching
• Work with a company that values excellence, growth, and long‑term success