Customer Experience Executive

Protect Group; Teletrabalho; BRL 25.000 - 40.000; Tempo integral

Resumo da oferta

A global technology solutions firm located in Brazil is looking for a Customer Experience Executive in São Paulo. This role involves monitoring customer inquiries, handling complaints, and ensuring excellent communication. The ideal candidate should possess strong customer service experience, be fluent in English and Portuguese, and demonstrate meticulous attention to detail. This position offers an exciting opportunity to grow in a rapidly expanding company that values innovation and collaboration.

Qualificações

• Experience in customer-focused positions is mandatory.
• Fluency in English and Portuguese is essential.
• Ability to balance human and commercial considerations.

Responsabilidades

• Monitor customer enquiries and respond appropriately.
• Handle complaints and escalate to the Customer Experience Manager when needed.
• Liaise with internal departments to route enquiries correctly.

Conhecimentos

Customer focused experience

Fluent English

Attention to detail

Excellent communication skills

Self-motivated

Well organised

Ability to build rapport

Descrição da oferta de emprego

Customer Experience Executive

Location : Botafogo, Rio de Janeiro

Contract : Permanent, Full-Time

Hours : Saturday - Tuesday 8am - 6pm

Language requirements : Fluent, business-level written and spoken English and Portuguese are essential.

Any additional languages will be greatly beneficial.

Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions.

Founded in , we've rapidly grown to serve over 400 business partners across 75+ countries, with a presence in 12 global offices.

Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs.

At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today's fast-changing market.

As a part of the Protect Group team, you will join a community that values collaboration and a shared purpose, fostering a strong sense of community.

We believe in accountability and owning our responsibilities, ensuring that we deliver on promises and find solutions when challenges arise.

'Protect People' are talented, ambitious, and passionate individuals who bring energy and enthusiasm to their work every day.

We are looking for someone who shares our passion for disrupting global industries across transportation, travel, hospitality, events, and financial services, driving continuous growth and success.

General Duties

• Monitoring customer enquiries, checking details and responding appropriately.
• Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
• Liaising with internal departments to route customer enquiries to the right team.
• Maintaining a professional and polite tone in all communications.

Required Skills and Experience

• Experience in customer focused positions.
• Fluent English is a requirement of the role.
• Essential to have the ability to balance human and commercial considerations.
• Accuracy and attention to detail.
• Excellent communication skills (written and verbal) in all fluent languages.
• Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.
• Well organised with previous experience using CRM systems.
• Personable, able to build a good rapport.
• A real hunger and willingness to learn, not afraid to ask questions.
• Committed.
• Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

Beneficial Skills and Experience

• Previous case handling experience.
• Fluency in languages in addition to English and Portuguese.

How to Apply

If you live and breathe what you do and recognise yourself as a _Protect Person_ then submit your latest CV in English and let us know what you can bring to Protect!