Customer Care Specialist, EdAssist

Bright Horizons; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading childcare services provider in Brazil seeks candidates for customer service roles. Responsibilities include responding to parent inquiries and ensuring customer satisfaction. Applicants should have a High School Diploma or GED, with strong communication and listening skills. Competitive salary and a comprehensive benefits package offered.

Serviços

Comprehensive benefits package including medical, dental, and vision insurance

401(k) retirement plan with employer contributions

Career advancement opportunities

Qualificações

• Must be available and punctual for scheduled work shifts.
• Exceptional phone and listening skills are necessary.
• Strong written and verbal communication abilities required.
• Ability to maintain high customer satisfaction is essential.

Responsabilidades

• Respond to parent inquiries regarding childcare.
• Maintain energy and enthusiasm for the employer's mission.
• Ensure high customer satisfaction.
• Answer incoming calls promptly.

Conhecimentos

Exceptional phone skills

Strong written communication

Listening skills

Customer satisfaction focus

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Overview

Employer Industry: Childcare Services

Why consider this job opportunity

• Salary up to $18.75 per hour
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) retirement plan with employer contributions
• Supportive and collaborative work environment
• Recognized as one of the “100 Best Companies to Work For” by FORTUNE magazine

What to Expect (Job Responsibilities)

• Respond to parent inquiries by assessing their childcare needs and promoting the employer's childcare centers
• Maintain a high level of energy and enthusiasm for the employer's mission, values, and philosophy
• Ensure high customer satisfaction with both internal and external customers
• Answer incoming calls promptly, adhering to service level standards
• Meet minimum performance standards consistently

What is Required (Qualifications)

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Exceptional phone and listening skills
• Strong written and verbal communication abilities
• Ability to maintain a high level of customer satisfaction

How to Stand Out (Preferred Qualifications)

• Previous experience in customer service or sales, particularly in a childcare or educational setting
• Familiarity with childcare practices and parents' concerns regarding childcare
• Demonstrated ability to work in a team-oriented environment

#ChildcareServices #CustomerCare #CareerOpportunity #EmployeeBenefits #Teamwork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.