Client Success Director

Launch Potato; Teletrabalho; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A digital media company in Manaus seeks a Client Relationship Manager to drive client growth through performance marketing strategies. You will ensure seamless execution of campaigns and optimize strategies based on data analysis. With at least 2 years of digital marketing experience, exceptional communication and analytical skills are essential. Join a diverse team dedicated to innovation and client success. This position offers opportunities to advance in a dynamic and inclusive environment.

Qualificações

• 2+ years of digital marketing or affiliate marketing experience with a focus on performance marketing.
• Experience in client relationship management.
• Strong analytical capabilities to translate data into insights.

Responsabilidades

• Manage and grow client relationships through data-driven strategies.
• Act as primary point of contact for clients.
• Analyze performance data to optimize marketing strategies.

Conhecimentos

Exceptional communication skills

Client management experience

Analytical skills

Negotiation abilities

Relationship building

Ferramentas

Everflow

Tune

HasOffers

Looker

Descrição da oferta de emprego

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies.

As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries.

Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team.

As a result, the company is always looking for like-minded teammates and partners.

MUST HAVE :

• Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
• Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
• Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes / growth.
• Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
• Ability to build and nurture client relationships while proactively identifying growth opportunities.

EXPERIENCE : 2+ years of digital marketing / affiliate marketing experience with a focus on performance marketing and client relationship management.

YOUR ROLE

Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.

OUTCOMES (Performance Expectations)

• Client Relationship Management : Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.
• Revenue Growth : Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
• Client Onboarding : Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
• Campaign Execution : Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
• Performance Reporting : Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
• Data Analysis : Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
• Strategic Partnership Development : Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
• Industry Expertise : Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).

COMPETENCIES

• Strategic Thinking : Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
• Relentless Hustle : Demonstrates initiative, adaptability, and a drive to exceed expectations.
• Collaboration & Influence : Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
• Detail-Oriented Execution : Maintains precision in managing campaigns, budgets, and client deliverables.
• Excellent Communication : Ability to present insights persuasively and drive alignment across teams.

Since day one, we've been committed to having a diverse, inclusive team and culture.

We are proud to be an Equal Employment Opportunity company.

We value diversity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.