Client Services Representative

Wisehr Group; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading consulting firm is looking for a Mobility Care Associate to provide remote customer support for mobile device systems. Ideal candidates should have excellent communication skills and a detail-oriented approach. This freelance position offers flexible scheduling and pays $5.50 per hour for 40 hours a week. Responsibilities include responding to client queries, diagnosing technical issues, and ensuring all work is documented correctly. The role requires proficiency in English and a positive, professional demeanor.

Serviços

Career Growth

Remote Flexibility

Collaborative Company Culture

Qualificações

• Proficient and professional/native level English speaker and writer.
• Consistently reliable and punctual.
• Previous experience in mobile/wireless industry is a plus.

Responsabilidades

• Provide customer and technical assistance for mobile devices.
• Respond to client queries by phone and email.
• Determine and implement resolutions as per procedures.
• Ensure all client work is documented correctly.

Conhecimentos

Excellent verbal and written communication skills

Proficient in English

Detail, process and results oriented

Ability to multi-task

Self-motivated

Descrição da oferta de emprego

Mobility Care AssociateJob Type : Full-time, Freelancer PositionLocation : Remote - Brazil - Work from home

• Resumes must be submitted in English for consideration
• On behalf of our client, we are seeking a detail‑oriented and process‑driven professional with excellent communication skills to join the Mindglobal team as a Mobility Care Associate. Mindglobal, listed in Gartner's Market Guide, offers corporate TEM (Telecom Expense Management) solutions for Fortune 500 enterprises around the world.
• They are adding new members to their Brazilian team.

Position Overview

As a Mobility Care Associate for Mindglobal, you are responsible for providing customer and technical assistance and support related to mobile device systems, hardware, software, company and carrier processes, and client procedures.

Responsibilities

• Respond to client queries by inbound phone call, email and as assigned, in a timely and professional manner.
• Isolate issues and requests, and determine and implement a resolution as per client specific company procedures.
• Provide general customer service and complete our clients' day‑to‑day tasks within measurable SLA metrics.
• Answer inbound client calls according to each client's preferred greeting and nomenclature.
• Respond to requests for assistance sent by email and received by our Helpdesk Ticketing solution professionally and within each client's desired response SLA.
• Understand, access, and efficiently use carrier portals and other tools.
• Diagnose and resolve technical issues involving clients' supported hardware, Mindglobal tools, and carrier systems.
• Diagnose and resolve technical issues involving clients' supported MDM and related systems, Mindglobal published client‑ and inside‑facing tools, and carrier portals.
• Research process, policy and procedure questions using available informational resources.
• Advise client employees on appropriate actions, timelines and outcomes using professional grammar and communication skills.
• Follow Mindglobal's standard help desk procedures according to each client's agreements and preferences.
• Ensure 100% of client‑related work is entered, tracked and documented correctly in our Helpdesk Ticketing system.
• Provide guidance to clients' employees on proper use of Mindglobal specific websites and tools.
• Explain client‑specific processes and carrier specific data to employees.
• Refer and redirect non‑Helpdesk requests to appropriate resource(s).
• Identify and escalte situations requiring urgent attention to the most appropriate resource.
• Stay current with industry trends, mobile technologies, internal systems and information changes.
• Use PC / Laptop and related equipment appropriately for Mindglobal's purposes.

Qualifications

• Proficient and professional/native level English speaker and writer.
• Ability to multi‑task and juggle a large volume of tasks.
• Consistently reliable and punctual.
• Professional behavior remotely and in any environment where Mindglobal affiliation is known.
• Excellent verbal and written communication skills.
• Self‑motivated to be effective with minimal supervision.
• Detail, process and results oriented.
• Ability to avoid distraction and consistently work throughout a scheduled shift.
• Previous experience in mobile / wireless industry a plus.

What Mindglobal offers

• Career Growth – internal promotions prioritized.
• Remote Flexibility – work from home in Brazil.
• Company Culture – collaborative and supportive team environment.

Benefits (such as healthcare, paid time off or 13th month pay) are not provided.

You will be an independent direct contractor ("freelancer") with Mindglobal and paid hourly for time worked.

You will be scheduled to work 40 hours per week and as a contractor can choose your time off and holidays.

Compensation & Hours

Pay: $5.50 USD per hour (at 42 hours / week this equates to $ USD / month).

Hours: Set schedule Monday – Friday, 3pm - 12am OR Saturday - Wednesday, 6:30am - 3:30pm OR Monday - Friday 9am - 6pm (Austin, TX, Central Time).

Horário de trabalho : Turno de 8 horas

Idioma : English (Obrigatório)