Client Service / Technical Customer Support

Circana; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A global market research firm is looking for an Operations Client Service representative based in São Paulo, Brazil. This role involves addressing inquiries from clients regarding data elements, resolving data quality issues, and fostering relationships with both clients and internal teams. The ideal candidate has at least 5 years of experience in the field, speaks Spanish, Portuguese, and English at a high level, and is proficient in Excel. This position strongly embraces diversity and offers a competitive benefits package.

Serviços

Competitive benefits package

Opportunities for continued learning and growth

Qualificações

• At least 5 years of experience in retailer and consumer data.
• Strong capabilities to work daily in Spanish, Portuguese and English.
• Proficiency in Excel including pivot tables and v-look up.

Responsabilidades

• Build strong relationships with clients as their main point of contact.
• Address and resolve data quality issues.
• Collaborate with internal teams to achieve resolutions.

Conhecimentos

Spanish

Portuguese

English

Client communication

Data quality resolution

Organizational skills

Technical skills in market research data

Formação académica

Bachelor's degree

Ferramentas

Excel

Descrição da oferta de emprego

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at

What will you be doing?

Based in Brazil, this Operations Client Service representative will be responsible for addressing all inquiries on data elements raised by internal or external clients. This may include fielding, investigating, and resolving data issues, and/or collaboration with other groups to drive to resolution. Operations Client Service grows and maintains direct relationships with external clients to facilitate effective two-way communication and serves as needed as an internal interface to Operations.

Job Responsibilities

External Role:

• Build strong, trusted, on-going relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
• Address, troubleshoot, resolve, and communicate data quality issues / resolutions alone or in collaboration with other groups.
• Clearly articulate Circana processes and decision making as it relates to data inquiries.
• Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences.
• Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
• Maintain an understanding of Industry key categories to support client interaction.
• Gather suggestions and represent need for enhancements from clients for internal discussion.
• Attend client meetings as necessary.

Internal role:

• Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
• Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.
• Monitor and identify patterns in client inquiries that could influence changes in our processes.
• Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive.
• Master an understanding of Circana processes to support investigation and articulation of inquiries.
• Assist senior management team with setting strategies and direction to the department.

Requirements

• At least 5 years of experience in retailer and consumer data.
• Bachelor’s degree required.
• Strong capabilities to work daily in Spanish, Portuguese and English (spoken and written, C1 level).
• Experience in communication with clients at all levels, advanced verbal and written communication skills.
• Strong technical skills in market research data.
• Ability to partner with internal teams, monitor workflow, and assure follow-through.
• Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams.
• Proficiency in Excel (pivot tables, v-look up and basic calculations). Advanced Excel skills strongly preferred.
• Able to travel domestic and internationally.

Circana Behaviors

• Stay Curious : Being hungry to learn and grow, always asking the big questions.
• Seek Clarity : Embracing complexity to create clarity and inspire action.
• Own the Outcome : Being accountable for decisions and taking ownership of our choices.
• Center on the Client : Relentlessly adding value for our customers.
• Be a Challenger : Never complacent, always striving for continuous improvement.
• Champion Inclusivity : Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other : Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s) : Sao Paulo, Brazil

Commitment to diversity, fairness, and equality

Circana in Spain is an equal opportunity employer and prides itself on providing equal employment opportunities to all job seekers. We are actively committed to ensuring that no person is discriminated against on the grounds of age, disability, gender reassignment, marital or marital status, pregnancy and parenthood, race, religion or belief, sex or sexual orientation. Equity and diversity are at the heart of our recruitment policy because we believe that they encourage creativity and efficiency, which in turn increases performance and productivity. Therefore, on a level playing field in terms of qualifications and competencies for the job and competencies for the position, the candidate of the under-represented gender at that level will be considered. We strive to reflect the society in which we live, while maintaining the image of our clients.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our ) Your current employer will not be contacted without your permission.

We offer a competitive benefits package designed to support your health, well-being, and work-life balance. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately 01 / 16 / 25. #LI-JT1