{Brazil} - Front Desk Representative

Tier1usa; Brasil; Híbrido; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A healthcare solutions provider is seeking a Front Desk Representative in Brazil to manage patient communications and support healthcare practices across the U.S. This hybrid role involves handling calls, scheduling appointments, and maintaining records. Ideal candidates should have 1-2 years of customer service experience, strong tech skills, and a patient-focused mindset. The position offers remote work options and training opportunities.

Serviços

Remote Work

Training & Development

Qualificações

• 1–2 years in customer service, call center, or front desk roles (healthcare preferred).
• Sales or lead generation experience is a plus.

Responsabilidades

• Handle high volumes of inbound and outbound calls with professionalism and empathy.
• Schedule, confirm, and reschedule appointments using digital tools.
• Maintain accurate digital records of patient interactions and appointments.

Conhecimentos

Empathy

Attention to detail

Organizational skills

Tech-savvy with CRM systems

Ability to multitask

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft 365

Scheduling software

Descrição da oferta de emprego

At Teem, we empower healthcare providers by managing essential front and back-office tasks so they can focus on delivering exceptional patient care. As a Front Desk Representative, you’ll be at the heart of our mission—serving as the first point of contact for patients, supporting healthcare practices across the U.S., and driving patient engagement through outstanding service and proactive outreach.

Position Summary

This hybrid role combines responsibilities from front desk coordination, call center operations, and sales outreach. You’ll manage inbound and outbound communications, schedule appointments, maintain accurate records, and contribute to patient acquisition efforts. Your work ensures smooth operations and a welcoming experience for every patient.

Key Responsibilities

Patient Communication & Call Management

• Handle high volumes of inbound and outbound calls with professionalism and empathy.
• Respond to voicemails, emails, and social media inquiries.
• Resolve patient concerns and elevate complex issues as needed.
• Collaborate with US-based healthcare practices to manage inquiries and scheduling.

Scheduling & Coordination

• Schedule, confirm, and reschedule appointments using digital tools.
• Monitor daily schedules to ensure smooth patient flow.
• Coordinate with healthcare teams to maintain timely operations.
• Make outbound calls to generate new patient leads.
• Engage potential patients with a friendly, persuasive approach.
• Follow up on marketing inquiries and campaign leads.

Administrative & Recordkeeping

• Maintain accurate digital records of patient interactions and appointments.
• Assist with invoicing, insurance documentation, and CRM updates.
• Support ad hoc administrative tasks to ensure operational efficiency.

Qualifications

Experience

• 1–2 years in customer service, call center, or front desk roles (healthcare preferred).
• Sales or lead generation experience is a plus.

Skills

• Empathy, emotional intelligence, and a patient-focused mindset.
• Attention to detail and organizational skills.
• Tech-savvy with CRM systems, Microsoft 365 and scheduling software.
• Ability to multitask and manage high call volumes.

Education

• High school diploma or equivalent (additional training in customer service or sales is a plus).

Perks of Working with Teem

• Remote Work – Skip the commute and work from wherever you’re most comfortable.
• Training & Development – Ongoing support to grow your skills.