Bilingual Account Coordinator

MasterPro Installs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer service provider is looking for an Account Coordinator to enhance customer satisfaction and streamline communication between clients and teams. This fully remote role requires 3+ years of customer service experience, with advanced English skills being essential. Duties include managing installations, responding to clients, and ensuring smooth operations. The ideal candidate is proactive and detail-oriented, capable of juggling multiple tasks while maintaining a positive attitude. Join us to make a difference and exceed customer expectations.

Serviços

1-week PTO after the first year

Flexible work hours

Work from anywhere

Qualificações

• 3+ years in customer service roles, preferably in field-service coordination.
• Proficient in handling escalated situations with empathy and clarity.
• Independent and highly responsible; must act proactively.

Responsabilidades

• Ensure a 5-star customer experience by exceeding expectations.
• Manage communications between clients, technicians, and leadership.
• Schedule and confirm installations efficiently.

Conhecimentos

Advanced English fluency (C1 or C2)

Customer service experience

Task management

Problem-solving

Descrição da oferta de emprego

Are you the kind of person who thrives in the center of the action : keeping customers happy, teams aligned, and problems solved before they even arise? We're looking for an Account Coordinator who's proactive, detail-obsessed, and fueled by customer satisfaction. In this role, you'll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.

What You’ll Be Doing

• Own the 5-star customer experience : satisfaction isn't enough, we go for exceeded expectations
• Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
• Schedule, confirm, or reschedule installations like a logistics magician
• Notify customers of their time windows and make sure everyone's in the know
• Send routes and job assignments to technicians for the next day
• Call techs for ETA updates and relay real‑time info to customers
• Respond to emails and assist incoming calls when needed : stay sharp and helpful
• Handle escalated situations with confidence, empathy, and a calm voice
• Maintain communication with clients and business partners to ensure alignment

What We’re Looking For

• 3+ years in customer service roles (bonus points for field-service coordination)
• Advanced English fluency (C1 or C2 level) : you're confident on the phone and in writing
• Able to juggle tasks like a pro while staying positive and focused
• Independent and highly responsible : you don't wait to be told, you do

Nice to Have

• Experience supporting American clients or companies
• Proven leadership in previous roles : if you've guided teams, we'd love to hear about it

Schedule & Setup

• Hours : 11 AM – 8 PM (California Time / PST)
• 1-hour break includedFully remote : work from anywhere, but your setup must support success
• 1-week PTO after the first year working with us

Tech Requirements

• A reliable computer with fast internet
• Headset with clear mic and strong audio
• A quiet space : no distractions, just action