Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking remote support staff from Brazil to assist guests in English through chat and phone. Responsibilities include identifying guest needs and coordinating with the operational team. Candidates must have advanced English proficiency and good computer skills, along with the ability to work night shifts. Compensation starts at R$2,000.00, with opportunities for building a long-term partnership. The role requires flexibility in working hours, including evenings and weekends.

Qualificações

• Advanced English proficiency is mandatory.
• Intermediate knowledge of computer skills is necessary.
• Strong communication and multitasking abilities are required.

Responsabilidades

• Support guests in English through chat and phone.
• Filter guest needs and create related tasks.
• Communicate issues to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)