Auxiliar Atenção Cliente - Pessoa Com Deficiência São Bernardo Do Campo

Otis Elevator Co.; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

A leading global elevator manufacturer is seeking a dedicated customer service representative in São Paulo. The role includes managing customer calls, ensuring rapid resolutions, and assisting technicians. Ideal candidates will have strong communication skills and a passion for delivering excellent service. We offer a flexible work schedule and career development opportunities to support your growth within a diverse team committed to innovation.

Qualificações

• Excellent customer service skills to respond effectively to customer calls.
• Strong communication skills to inform staff about issues.
• Ability to prioritize tasks and monitor call priorities.

Responsabilidades

• Attend to and record customer calls and incidents.
• Assist technicians by recording call closures.
• Monitor call priorities and ensure quick resolution.

Conhecimentos

Customer service

Communication

Problem-solving

Descrição da oferta de emprego

BRL 30.000 - 60.000

Time type: Full time

Posted on: Posted 4 Days Ago

Application deadline: End Date: January 31, 2026 (30+ days left to apply)

Job requisition ID: 20091548

Date Posted: 2024-03-11

Join a company that moves people worldwide!

Otis is a leader in manufacturing and servicing products that move people, including elevators, escalators, and moving walkways. Founded over 160 years ago by the inventor of the safety elevator, Otis provides products and services through its operations in more than 200 countries and territories, maintaining over 2 million elevators and escalators globally.

Work hours: Flexible availability

Schedule: 5x2 (work 5 days, off 2 days)

Main Responsibilities

• Attend to and record customer calls and incidents, ensuring customer satisfaction.
• Assist technicians by recording call closures and pending issues.
• Monitor call priorities.
• Ensure quick resolution of calls and customer satisfaction.
• Ensure that the initial response time (T1) meets company standards.
• Respond to customer calls within 20 seconds or less (third ring).
• Provide excellent customer service and satisfaction.
• Find the best solutions for handling calls, dispatching technicians based on availability and location.
• Ensure rapid and effective service to satisfy customers.
• Inform supervisors, managers, and directors about online operations regarding calls and pending issues to facilitate customer service.
• Maintain safety, ethics, and quality standards to ensure customer satisfaction.

#BuildWhatsNext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturer, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million units worldwide, with the industry’s largest service portfolio.

Our products are featured in iconic landmarks such as the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers! We are a team of 69,000 professionals including engineers, digital experts, sales, and technicians, committed to meeting diverse customer needs across more than 200 countries and territories. We pride ourselves on our diversity, innovation, and high performance.

Joining Otis means becoming part of a global leader with a resilient business model. You will be part of a diverse, trusted community where your contributions and skills will help us stay connected and innovative.

We offer opportunities, training, and resources to develop leadership and skills in sales, field operations, engineering, and major projects. Our Employee Scholar Program supports colleagues pursuing degrees or certifications.

Our focus is on people—passengers, customers, and colleagues—and we operate based on our core values of Safety, Ethics, and Quality. Learn more about our environmental, social, and governance initiatives here.

Become part of Otis and help us #BuildWhatsNext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. To request accommodations, contact us at [e-mail].

We are committed to hiring and developing the best talent and providing a supportive environment for growth and performance. We continue to innovate to meet the demands of a taller, faster, and smarter world.