Analista Retail Solutions

Brambles; Brasil; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global logistics provider is seeking an experienced account manager to provide data-driven insights and operational efficiency for a portfolio of accounts. The role includes managing account health, analyzing customer data, and collaborating with internal teams to enhance account performance. Ideal candidates should have at least 3 years of experience in logistics or retail and familiarity with ERP systems like SAP. This position offers a hybrid remote work model, emphasizing flexibility and employee wellbeing.

Qualificações

• 3 years of experience in Logistics or Retail in a service company.
• Experience with reports, presentations, and KPI preparation.

Responsabilidades

• Monitor and manage account health, ensuring timely issue resolution.
• Analyze customer operational data and enhance efficiency.
• Lead account reconciliation processes and ensure data integrity.

Conhecimentos

Account Management

Data Analytics

Customer Engagement

Process Improvements

Teamwork

Ferramentas

SAP

Salesforce

Power BI

Excel

SQL

Descrição da oferta de emprego

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Job Description

Purpose of the position:

Provide data‑driven insights and strategic support for a portfolio of accounts, ensuring operational efficiency, proactive issue resolution, and value creation through tailored solutions. Leverage analytical skills to enhance account performance, drive continuous improvement, and support the development of strong customer relationships.

Key Responsibilities May Include:

• Monitor and manage account health by addressing key issues, ensuring timely and effective resolution.
• Analyze customer operational data, including cycle times and asset movements, implementing control measures to enhance accuracy and efficiency.
• Lead account reconciliation processes, conducting audits and ensuring data integrity across customer portfolios.
• Prepare, track, and communicate KPI reports, providing customers with actionable insights and performance metrics to drive informed decision‑making.
• Identify opportunities for value creation, developing mutually beneficial solutions that optimize both customer satisfaction and company objectives.
• Resolve customer inquiries, including invoice disputes and operational challenges, by conducting root cause analysis and providing strategic recommendations for long‑term improvements.
• Collaborate with internal teams (e.g., Sales, Supply Chain, Finance, IT) to deliver seamless account management and ensure alignment with broader business goals.
• Support the development and implementation of predictive metrics, partnering with business analytics teams to anticipate and address potential account health issues.

Experience:

• 3 years of experience in Logistics, Industries or Retail in commercial and/or after‑sales positions in a service company;
• Previous experience with reports, presentations, preparation and control of KPIs.

Skills and Knowledge

• Knowledge in ERP systems: SAP, Salesforce;
• Knowledge in data analysis: Macro, SQL, Power BI, Power Query, Data Studio etc.;
• Office and Advanced Excel Package.
• Account Health Management.

Language - Desirable:

• Basic/Intermediate Spanish.

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Customer Engagement, Customer Journey Analysis, Customer Satisfaction, Data Analytics, Data Integrity, Empathy, Experimentation, Issue Management, Process Improvements, Relationship Management, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].