Aces Program Manager - Icqa, Amazon Customer

Amazon Servicos De Varejo Do Brasil Ltda. - C41; Cajamar; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global leader in e-commerce is seeking a Learning Program Manager in Cajamar, Brazil. The role focuses on quality control and the adoption of training content in Fulfillment Centers. Responsibilities include leading process improvements, managing programs, and ensuring operational excellence. The ideal candidate has a Bachelor’s degree, experience in project management, and advanced skills in Excel and English. Competitive benefits and a collaborative work environment are offered.

Qualificações

• Bachelor's Degree required.
• Experience with program or project management essential.
• Expertise in data and metrics to drive improvements necessary.

Responsabilidades

• Be Subject Matter Expert on operational processes.
• Lead process integration and Continuous Improvement initiatives.
• Own and manage change effectively.

Conhecimentos

Program or project management experience

Experience using data and metrics

Advanced Excel

Advanced English

Experience driving process improvements

Formação académica

Bachelor's Degree

Master's degree or MBA

Descrição da oferta de emprego

• Bachelor's Degree
• Program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Advanced Excel
• Advanced English

As the Learning Program Manager for FCs, you will be the guardian of quality control at Earth's most customer-centric company!

More specifically, you will be responsible for the adoption and creation of Learning and Training associate content at the Fulfillment Center network.

As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure.

You will work with your peers at other Transportation ACES units (AMZL and Middle Mile) to ensure the scalability of end-to-end processes and quality control.

Key job responsibilities

Your core activities and responsibilities include

• Being the Subject Matter Expert (SME) on all operational processes
• Leading process integration efforts across the network
• Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.
• Owning and managing change on a granular level
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
• Work with teams at AMZL and Middle Mile ACES to identify opportunities for improvement
• Make sure that we are always delivering the best possible service to our customers
• Create and own the program's strategy and planning cycles, including financial and organizational themes

A day in the life

You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement.

Some of these teams include

• Sort Center Ops
• Last and Middle Mile teams
• Learning
• Finance
• HR
• Loss Prevention

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About the team

• Experience driving process improvements
• Master's degree or MBA