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Head office : 2800 Biscayne Boulevard, Miami, Florida 33137

General Manager – Nightlife & MM Operations (W / M)

Published on 29 / 08 / 2025

The General Manager is responsible for the Nightlife & MM Operations of MILA 2nd Floor. This role oversees Members Club & Lounge and reports directly to the Director of Operations.

• Control day-to-day operations by scheduling labor, ordering supplies, and developing the restaurant team.
• Manage and train multiple Assistant General Managers and Captains.
• Ensure compliance with Occupational Safety and Health Act, local health and safety codes, and company safety and security policies.
• Manage Profit & Loss by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruit, interview, and hire front-of-house team; conduct performance reviews, disciplinary actions, motivate, and train.
• Ensure maintenance of equipment, facilities, and grounds according to a Preventive Maintenance plan based on company standards.
• Maintain food quality and achieve 100% customer satisfaction.
• Implement and execute corporate and marketing programs effectively.
• Create a safe environment for staff and guests, promoting safe work behaviors.
• Maintain quality and consistency in food, beverage, and service, adhering to standards with professionalism and urgency.
• Provide a warm, attentive, friendly, and courteous service environment.
• Engage with guests and members proactively to build loyalty and recognition.
• Resolve guest complaints professionally and promptly.
• Understand the local market and surrounding areas.
• Evaluate service quality through audits and feedback.
• Ensure safety, security, sanitation, and cleanliness of the facility.
• Manage team accountability and vendor relationships to ensure quality and consistency.
• Inspire a culture of excellence and demonstrate strong leadership.
• Make sound decisions in urgent situations to protect the restaurant and company.
• Assist with quarterly staff evaluations.
• Manage cash, credit, and receipts following company procedures.
• Collaborate with HR, Payroll, and other departments.

• Minimum of 10 years experience as a GM in a fine dining / luxury, high-volume, cocktail bar / lounge setting.
• Bachelor’s degree in business administration, hotel & restaurant administration, or related field; or equivalent experience.
• Attention to detail, effective communication, and written skills.
• State-approved food handling certificate.
• Experience working with HR on coaching and development.
• Ability to multi-task and be a team player.
• Self-motivated and performance-driven.
• Punctuality and reliable attendance.
• Maintain confidentiality of company information.

• Repetitive motion from office tasks (typing).
• Ability to reach, bend, stoop, and lift up to 50 pounds.
• Stand for most of the shift in a loud environment.

Riviera Dining Group (RDG) reimagines luxury hospitality through immersive experiences, striking design, vibrant energy, and attention to detail. Its venues offer refined atmospheres with elevated cuisine and personalized service. Since launching MILA in 2020, ranked #5 by The Restaurant Business, RDG has expanded with venues like AVA MediterrAegean, CASA NEOS, MM, and upcoming concepts including NOORA, Claudie, and HONŌ.

RDG focuses on creativity, excellence, and innovation, fostering a collaborative workplace that empowers talent. As it grows across Florida and globally, RDG remains committed to crafting unforgettable hospitality experiences.

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