Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading IT support company in Abu Dhabi is looking for a Technical Specialist in End User Support. You will troubleshoot desktop and laptop issues, manage user accounts, and provide technical assistance. Strong communication skills in English and Arabic, along with ITIL certification and relevant experience, are required for this role. Continuous learning and adaptation to new technologies are essential aspects of the job.
Formación
2-3 years of experience in IT support.
ITIL certification (Foundation level or higher) required.
Ability to work effectively in a fast-paced environment.
Responsabilidades
Handle customer calls and resolve hardware/software issues.
Install, configure, and maintain operating systems.
Manage user accounts and permissions.
Troubleshoot network connectivity issues.
Conocimientos
Windows OS troubleshooting
Active Directory management
Microsoft 365 Administration
VPN setup and support
Remote desktop tools
PC hardware maintenance
Network configuration
ITIL knowledge
Effective communication in English & Arabic
Educación
Bachelor's degree with knowledge of IT
Herramientas
Ticketing systems (e.g., ServiceNow, HPSM)
Remote support tools (e.g., TeamViewer, Remote Desktop)
Cloud platforms (e.g., AWS, Azure, Google Cloud)
Active Directory
Exchange
Descripción del empleo
A leading IT support company in Abu Dhabi is looking for a Technical Specialist in End User Support. You will troubleshoot desktop and laptop issues, manage user accounts, and provide technical assistance. Strong communication skills in English and Arabic, along with ITIL certification and relevant experience, are required for this role. Continuous learning and adaptation to new technologies are essential aspects of the job.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.