Telephone Operator

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality company in Dubai seeks a Telecommunications service agent committed to guest satisfaction. Responsibilities include managing calls, assisting guests with inquiries, and ensuring smooth telecommunication operations. Candidates should have secondary education, a minimum of one year of experience, and excellent English communication skills. This full-time role does not offer remote work options.

Qualifications

• Minimum 1 year of relevant experience.
• Ability to speak other languages is advantageous.

Responsibilities

• Process all incoming and outgoing calls accurately.
• Ensure smooth internal telecommunication as per Hotel Standards.
• Assist guests with international calls and directory queries.

Skills

Excellent reading

Writing in English

Oral proficiency in English

Good communication skills

Service oriented

Team contribution

Education

Secondary / High school education

Job description

Job Purpose

This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotels standards.

Primary Responsibilities

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Hotel Standards
• Record and control wake-up calls accurately
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Bill call costs
• Handle guests requests promptly report complaints and irregularities to the Telephone Supervisor or Duty Manager
• Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
• Page staff member when requested
• Abide by principles of guest privacy
• Be aware of local telephone listings and frequently dialed numbers
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment

Qualifications

Knowledge and Experience

• Secondary / High school education
• Minimum 1 year of relevant experience
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Remote Work: No

Employment Type: Full-time