Guest Services Telephone Operator – Quick, Polished Front Desk

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a dedicated Telephone Operator to join their team at Curio Collection by Hilton in Abu Dhabi. In this full-time role, you will respond efficiently to messages and queries from guests while demonstrating exceptional customer service. Candidates should possess a positive attitude, strong communication skills, and the ability to work well both independently and in a team environment. Experience in a customer-facing role is advantageous. Join us to create remarkable hospitality experiences every day!

Qualifications

• Previous experience in a customer-focused industry is advantageous.

Responsibilities

• Accept, deliver and respond to Guest and management messages.
• Achieve positive outcomes from Guest queries efficiently.
• Handle emergency calls immediately and relay accurate information.
• Comply with hotel security and health regulations.
• Demonstrate exceptional customer service at all times.

Skills

Positive attitude and good communication skills

Commitment to delivering high-level customer service

Ability to work independently and as part of a team

Competent level of IT proficiency

Job description

A leading global hospitality company is seeking a dedicated Telephone Operator to join their team at Curio Collection by Hilton in Abu Dhabi. In this full-time role, you will respond efficiently to messages and queries from guests while demonstrating exceptional customer service. Candidates should possess a positive attitude, strong communication skills, and the ability to work well both independently and in a team environment. Experience in a customer-facing role is advantageous. Join us to create remarkable hospitality experiences every day!