Telephone Operator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality company in Dubai seeks an experienced guest communicator to manage calls, coordinate room service, and maintain a friendly rapport with guests. The ideal candidate has 1-2 years in a public contact role, strong English communication skills, and a detail-oriented approach. This full-time position emphasizes multitasking in a dynamic environment, essential for ensuring high-quality service for guests.

Qualifications

• 1-2 years in a public contact position, preferably in an upscale hotel.
• Strong verbal and written skills in English.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage incoming and outgoing calls per established procedures.
• Handle room service orders and ensure accurate communication with guests.
• Maintain a friendly rapport with regular guests.

Skills

Friendly demeanor

Multitasking

Strong verbal communication

Detail-oriented

Job description

Place outside calls and answer the switchboard in accordance with agreed departmental standards.

Telephone guests in accordance with their wakeup call requests in line with prescribed standards and to inform Security if the guest does not answer the call.

Provide inland and international calls for guests as required and to administer and charge these as per procedure.

Fully conversant with all aspects of the bleep procedures (including emergency testing).

Activate internal and outside pagers according to procedure.

Input and keep updated guest messages within the Opera system.

Ensure that guest names are used wherever possible.

Ensure use of your own name wherever possible.

Correctly take and place room service orders ensuring that the order is repeated back to the guest as per the procedure.

Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service.

Create and maintain a personal and respectful rapport with regular guests.

Carry out telephone cleaning duties as required.

Ensure all equipment especially telephones mobile phones bleeps etc. are maintained and kept in good repair.

Assist with the reporting of all house phones fire emergency and lift phones when out of order.

Contact your supervisor when specific difficulties arise.

Read the daily instructions board every morning/afternoon/evening and to observe changes re: bleeps staff guests etc. and to enter the names of key personnel for reference purposes.

Undertake and complete any special projects tasks or other reasonable request by your department head and/or Hotel Management

Qualifications

• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work

No

Employment Type

Fulltime