Telephone Operator

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization in Abu Dhabi is seeking a Full-time Communication Assistant to handle internal and external calls, provide service information, and assist guests over the phone. Candidates should have a high school diploma and experience in customer service, with excellent phone etiquette and communication skills. This position does not allow remote work and requires proficiency in using telephone systems. Join us to ensure the highest level of guest satisfaction.

Qualifications

• Previous experience in a similar hospitality or customer service role preferred.
• Good knowledge of hotel operations and services.
• Proficient in using telephone systems and basic computer applications.

Responsibilities

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, and local attractions.
• Log and execute wake-up call requests accurately.
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone.

Skills

Excellent phone etiquette

Communication skills

Ability to multitask

Fluency in English

Calm under pressure

Education

High school diploma or equivalent

Job description

What you will be doing:

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services room availability amenities and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone escalating when necessary.
• Monitor and operate hotels switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.

Qualifications :

• High school diploma or equivalent.
• Previous experience in a similar hospitality or customer service role is preferred.
• Excellent phone etiquette and communication skills.
• Good knowledge of hotel operations and services.
• Ability to multitask and remain calm under pressure.
• Proficient in using telephone systems and basic computer applications.
• Fluency in English; additional languages are a plus.

Remote Work :

No

Employment Type :

Full-time