Guest Services & Telephone Operator — Elevate Every Call

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi seeks a Telephone Operator to manage guest and management communications, ensuring timely delivery of messages and providing excellent customer service. The ideal candidate should have a positive attitude and effective communication skills, with a commitment to high-quality service. This role requires proficiency in IT and the ability to work collaboratively with team members. Training will be provided as required, with potential for career development opportunities.

Qualifications

• Excellent communication skills, especially on the telephone.
• Ability to deliver high-quality customer service continuously.
• Ability to work independently and in a team.

Responsibilities

• Respond to guest and management inquiries and emergencies.
• Deliver messages promptly and accurately for guests and management.
• Manage emergency calls efficiently and relay information accurately.

Skills

Positive attitude and good communication skills

Customer service commitment

IT proficiency

Job description

A leading global hospitality company in Abu Dhabi seeks a Telephone Operator to manage guest and management communications, ensuring timely delivery of messages and providing excellent customer service. The ideal candidate should have a positive attitude and effective communication skills, with a commitment to high-quality service. This role requires proficiency in IT and the ability to work collaboratively with team members. Training will be provided as required, with potential for career development opportunities.