Telephone Operator

Hilton; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Telephone Operator to deliver exceptional customer service and assist guests with inquiries. Responsibilities include managing calls, providing information, and inputting messages while maintaining high standards. Ideal candidates will have prior experience in customer service, strong communication skills, and IT proficiency. This role is essential for ensuring positive guest experiences and supports the hotel's operational excellence.

Qualifications

• Previous experience in a customer-focused industry.
• Good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Additional language ability preferred.

Responsibilities

• Achieve positive outcomes from guest queries effectively.
• Demonstrate a high level of customer service.
• Attend training courses as required.
• Communicate clearly and concisely with callers.
• Input/write messages using proper grammar and spelling.

Skills

Customer service

Communication skills

IT proficiency

Teamwork

Additional language ability

Job description

EOE/AA/Disabled/Veterans

What will I be doing

As a Telephone Operator you must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required.
• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties.
• Follow company brand standards
• Assist other departments as necessary
• Answer calls originating from external and internal sources.
• Direct caller to appropriate extension or room.
• Assist guests with directions or other required information.
• Communicate to callers in a clear and concise manner.
• Input/writemessages using proper grammar and spelling.
• Verify names and telephone numbers.

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Operate facsimile to send and receive transmissions for guests.
• Notify guests of receipts using computer system.
• Call for repair and technical support of all computers-based PBX equipment.

What are we looking for

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Additional language ability preferred

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!