Hotel Telephone Operator & Guest Services

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 50,000 - 65,000; Full time

Job summary

A leading global hospitality company is seeking a Telephone Operator to join their team in Abu Dhabi. In this role, you will be responsible for responding to guest and management messages efficiently. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to deliver high levels of customer service. Knowledge of hotel facilities and IT proficiency are essential. Training will be provided as necessary, ensuring you meet the highest standards of guest service.

Qualifications

• Strong telephone communication skills are essential.
• Experience in customer-focused roles is advantageous.

Responsibilities

• Accept, deliver, and respond to Guest and management messages.
• Handle emergency calls and provide accurate information.
• Demonstrate knowledge of hotel facilities and local attractions.

Skills

Positive attitude and good communication skills

Commitment to delivering high customer service

Ability to work on your own and as part of a team

Competent level of IT proficiency

Job description

A leading global hospitality company is seeking a Telephone Operator to join their team in Abu Dhabi. In this role, you will be responsible for responding to guest and management messages efficiently. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to deliver high levels of customer service. Knowledge of hotel facilities and IT proficiency are essential. Training will be provided as necessary, ensuring you meet the highest standards of guest service.