Telecommunications Agent

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality brand in the United Arab Emirates is seeking a professional to manage guest communications and provide exceptional service. The role involves answering calls, providing information about resort services, and ensuring concise handling of all guest requests. Candidates must possess excellent communication skills, a customer-focused approach, and experience in a luxury setting. This position offers a supportive work environment with competitive benefits and opportunities for growth.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets/benefits

Medical Insurance Provided

Qualifications

• Minimum 1 year experience in a similar role within 5 star luxury property.
• Ability to handle emergency calls calmly and follow safety procedures.
• Maintain guest confidentiality and handle sensitive information with discretion.

Responsibilities

• Answer all incoming and internal calls promptly and professionally.
• Provide accurate information about resort facilities and services.
• Log guest requests and ensure timely resolution.
• Coordinate with front office and guest services to support VIPs.

Skills

Excellent verbal communication and listening skills

Pleasant voice and professional telephone manner

Strong knowledge of resort services and layout

Ability to multitask and remain calm under pressure

Customer-focused mindset aligned with luxury hospitality standards

Fluent in English

Knowledge of Russian

Job description

Company Description

Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

WHAT WE OFFER

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets / benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
• Provide accurate information about resort facilities, services, events, dining options, and operating hours
• Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
• Take and relay wake-up call requests, ensuring they are executed accurately and on time
• Manage emergency calls calmly and follow established safety and security procedures
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
• Coordinate with front office and guest services to support VIPs, special requests, and personalized services
• Operate the hotel’s PBX/telephone system and ensure correct call routing
• Handle international calls and assist guests with language or communication needs when required
• Maintain a courteous, calm, and polished telephone etiquette at all times
• Support other departments during peak hours or special events as needed

Qualifications

• Excellent verbal communication and listening skills
• Pleasant voice and professional telephone manner
• Strong knowledge of resort services and layout
• Ability to multitask and remain calm under pressure
• Customer-focused mindset aligned with luxury hospitality standards
• Minimum 1 year experience in a similar role within 5 star luxury property
• Fluent in English; any additional language (Russian) is an asset.