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Technical Operations Manager – IT Infrastructure | Intertec Systems | Dubai
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Technical Operations Manager – IT Infrastructure | Intertec Systems | Dubai
Job summary
A leading technology services provider in Dubai seeks an experienced Technical Operations Manager to oversee mission-critical IT infrastructure and NOC operations. The role involves ensuring compliance with SLAs, mentoring teams, and implementing IT governance strategies. Ideal candidates will have a minimum of 10 years in IT operations, with at least 5 in leadership roles, and relevant certifications. This position offers the opportunity to make significant impacts within a dynamic IT environment.
Qualifications
- 10+ years of hands-on experience in IT infrastructure operations.
- Minimum 5 years in a managerial or leadership role.
- Strong expertise in servers, storage, networking, security, and cloud technologies.
Responsibilities
- Manage 24Ă—7 IT infrastructure and NOC operations.
- Implement ITIL-based processes for incident, problem, and change management.
- Monitor and report on SLA compliance, KPIs, and operational health metrics.
Skills
Education
🏢 Recruiting Company: Intertec Systems
🌍 Job Location: Dubai, UAE
đź’Ľ Job Type: Full-Time | Onsite
📧 Application Method: Send CV to deepthi.karkera@intertecsys.com with subject line “Technical Ops Manager” and include Notice Period & Expected Salary
We are looking for a seasoned Technical Operations Manager to lead and optimize IT infrastructure and 24Ă—7 NOC operations. This role is pivotal in ensuring operational excellence, driving IT strategy, and managing high-performing teams to deliver secure, scalable, and reliable services.
As the Technical Ops Manager, you will oversee mission-critical IT infrastructure operations, including servers, storage, networking, security, and cloud environments. You will lead a team responsible for maintaining uptime, enforcing ITIL best practices, and ensuring compliance with SLAs and KPIs. This is a strategic leadership role that combines technical depth with operational oversight, offering an opportunity to shape IT governance and risk management for a leading technology services provider in Dubai.
- Manage 24Ă—7 IT infrastructure and NOC operations to ensure high availability and performance
- Implement ITIL-based processes for incident, problem, and change management
- Monitor and report on SLA compliance, KPIs, and operational health metrics
- Drive IT audits, risk assessments, and compliance initiatives
- Lead and mentor technical teams to achieve operational excellence
- 10+ years of hands‑on experience in IT infrastructure operations
- Minimum 5 years in a managerial or leadership role
- Strong expertise in servers, storage, networking, security, and cloud technologies
- Proven experience with ITIL practices and IT risk management
- Relevant certifications such as ITIL, CISM, or equivalent
- Experience with hybrid cloud environments and migration strategies
- Familiarity with automation tools for infrastructure management
- Knowledge of cybersecurity frameworks and compliance standards
- Exposure to disaster recovery planning and business continuity
- Strong stakeholder management and vendor coordination skills
Showcase your leadership experience in managing large-scale IT operations and your ability to implement ITIL frameworks effectively. Highlight certifications and any achievements in improving SLA compliance or reducing operational risks—these will make your application stand out.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.