Technical Operations Manager – IT Infrastructure | Intertec Systems | Dubai

Intertec Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology services provider in Dubai seeks an experienced Technical Operations Manager to oversee mission-critical IT infrastructure and NOC operations. The role involves ensuring compliance with SLAs, mentoring teams, and implementing IT governance strategies. Ideal candidates will have a minimum of 10 years in IT operations, with at least 5 in leadership roles, and relevant certifications. This position offers the opportunity to make significant impacts within a dynamic IT environment.

Qualifications

• 10+ years of hands-on experience in IT infrastructure operations.
• Minimum 5 years in a managerial or leadership role.
• Strong expertise in servers, storage, networking, security, and cloud technologies.

Responsibilities

• Manage 24×7 IT infrastructure and NOC operations.
• Implement ITIL-based processes for incident, problem, and change management.
• Monitor and report on SLA compliance, KPIs, and operational health metrics.

Skills

IT infrastructure operations

Project management

ITIL practices

Cybersecurity knowledge

Education

ITIL certification

CISM certification

Job description

🏢 Recruiting Company: Intertec Systems
🌍 Job Location: Dubai, UAE
💼 Job Type: Full-Time | Onsite
📧 Application Method: Send CV to [e-mail] with subject line “Technical Ops Manager” and include Notice Period & Expected Salary

💡 Position Summary

We are looking for a seasoned Technical Operations Manager to lead and optimize IT infrastructure and 24×7 NOC operations. This role is pivotal in ensuring operational excellence, driving IT strategy, and managing high-performing teams to deliver secure, scalable, and reliable services.

📜 Detailed Job Description

As the Technical Ops Manager, you will oversee mission-critical IT infrastructure operations, including servers, storage, networking, security, and cloud environments. You will lead a team responsible for maintaining uptime, enforcing ITIL best practices, and ensuring compliance with SLAs and KPIs. This is a strategic leadership role that combines technical depth with operational oversight, offering an opportunity to shape IT governance and risk management for a leading technology services provider in Dubai.

✅ Key Responsibilities

• Manage 24×7 IT infrastructure and NOC operations to ensure high availability and performance
• Implement ITIL-based processes for incident, problem, and change management
• Monitor and report on SLA compliance, KPIs, and operational health metrics
• Drive IT audits, risk assessments, and compliance initiatives
• Lead and mentor technical teams to achieve operational excellence

🎓 Required Qualifications & Skills

• 10+ years of hands‑on experience in IT infrastructure operations
• Minimum 5 years in a managerial or leadership role
• Strong expertise in servers, storage, networking, security, and cloud technologies
• Proven experience with ITIL practices and IT risk management
• Relevant certifications such as ITIL, CISM, or equivalent

✨ Nice-to-Have Skills

• Experience with hybrid cloud environments and migration strategies
• Familiarity with automation tools for infrastructure management
• Knowledge of cybersecurity frameworks and compliance standards
• Exposure to disaster recovery planning and business continuity
• Strong stakeholder management and vendor coordination skills

💡 Recruitment Pro Tip

Showcase your leadership experience in managing large-scale IT operations and your ability to implement ITIL frameworks effectively. Highlight certifications and any achievements in improving SLA compliance or reducing operational risks—these will make your application stand out.