Jobs in Dubai, United Arab Emirates
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Guest Experience Specialist: Front Desk & Check-In
Job summary
A leading hotel brand in Dubai is seeking a Guest Service Agent to provide exceptional reception services for guests. You will be responsible for ensuring a smooth check-in/out experience, handling guest inquiries efficiently, and maximizing room occupancy through up-selling techniques. The ideal candidate should possess excellent communication skills, a commitment to customer service, and the ability to handle multiple tasks while maintaining a professional demeanor.
Qualifications
- Previous experience in a customer-focused industry.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
Responsibilities
- Achieve positive outcomes from Guest queries in a timely manner.
- Ensure an efficient reception experience for Guests.
- Maximize room occupancy and use up-selling techniques.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.