Guest Experience Specialist: Front Desk & Check-In

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a Guest Service Agent to provide exceptional reception services for guests. You will be responsible for ensuring a smooth check-in/out experience, handling guest inquiries efficiently, and maximizing room occupancy through up-selling techniques. The ideal candidate should possess excellent communication skills, a commitment to customer service, and the ability to handle multiple tasks while maintaining a professional demeanor.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy and use up-selling techniques.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

IT proficiency

Job description

A leading hotel brand in Dubai is seeking a Guest Service Agent to provide exceptional reception services for guests. You will be responsible for ensuring a smooth check-in/out experience, handling guest inquiries efficiently, and maximizing room occupancy through up-selling techniques. The ideal candidate should possess excellent communication skills, a commitment to customer service, and the ability to handle multiple tasks while maintaining a professional demeanor.