Insurance Operations Manager à Émirats arabes unis

• To ensure that the Department Operating Instructions (DOI), checklists, SLA are kept up to date and shared with the team-members and reviewed to ensure practicing of the same.
• Review existing account opening processes and suggest best practices which can be implemented across the group.
• Actively lead discussions and service calls with sub-custodians to improve Ops efficiency, client experience, and closure of open items.
• Timely updates to Management in case if any escalations, concerns etc.

• Need to have the necessary expertise in the Settlement process of International Markets and Corporate actions.
• Liaise with Implementation and Sales team to onboard clients and open accounts with sub custodians in the respective markets.
• Review of the generic email address of Securities Services and ensure all client queries are responded as per the agreed turnaround time.
• Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
• Achieve highest level of service standards for Client servicing by having service review calls with clients as well as ensure Nil client complaints or delay in responding to client enquiries
• To develop strong working relationship between our GBS counterparts and ensure that account admin activities are undertaken diligently and within turnaround time
• Collaborate with Operations and GBS teams in case of any change in market practices, sub-custodians etc. including communication to clients.
• Participate in RFPs/RFI and Due diligence meetings for prospect and existing clients.
• To lead and participate in projects initiated for risk-mitigation, service improvement, technology upgrade, regulatory etc.
• Assist in coordinating, facilitating, and promoting understanding of operational risk, implementing it and management of it.
• Ensure Adherence to all Group and country policy and procedures
• Ensure adherence on an ongoing basis to all requirements of KYC/AML/sanction regulations as may be issued from time to time.
• To lead and participate in projects initiated for peer reviews, internal/external audit, risk-mitigation, service improvement, technology upgrade, regulatory etc.

• Provide succinct feedback to Product / Network to improve the current way of working.

• Should be well versed with Custody Operations, especially in settlements.
• Some Cash management background is a plus.
• Good communication
• MS Office knowledge

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.