Head of Operations

Peergrowth Consultancy Co.; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading provider of premium flexible workspaces in Dubai is seeking a Head of Operations to lead performance at their flagship centre. This role requires strong leadership, a strategic mindset, and a solid background in hospitality or operations management. The successful candidate will drive operational efficiency, client satisfaction, and will be responsible for managing budgets and improving service delivery. Fluency in English and Arabic is essential for this position.

Qualifications

• 8 to 10 years of relevant experience in premium workspace or hospitality.
• Fluency in English and Arabic is mandatory.
• Strong leadership and operational management skills.

Responsibilities

• Lead all pre-opening activities for the centre.
• Oversee day-to-day operational performance.
• Drive service excellence and enhance client retention.

Skills

Leadership

Communication

Stakeholder management

Operational efficiency

Budget management

Client engagement

Education

Bachelor's degree in Business Administration, Hospitality, or Operations Management

Job description

Our client, a leading provider of premium flexible workspaces across the Asia-Pacific region, is seeking a Head ofOperations to lead the performance and excellence of their flagship centre in Dubai.

This role requires a strategic and hands‑on leader with a background in hospitality or serviced workspace operations, a passion for delivering world‑class client experiences, and a proven track record of driving operational efficiency and profitability.

Key Responsibilities

Pre-Opening & Launch

Lead all pre-opening activities, including operational setup, recruitment, and readiness.

Partner with regional and headquarters teams to ensure a seamless centre launch aligned with brand standards.

Operations Management

Oversee day-to-day operational performance, ensuring smooth execution across all functions.

Implement and continuously refine operational policies, systems, and service processes.

Manage vendor relationships and ensure compliance with company and regulatory requirements.

Collaborate with cross-functional teams to optimize operational workflows.

Manage budgets, P&L performance, and operational cost efficiency.

Support business development and enterprise-level client agreements.

Monitor market trends to maintain competitive positioning and identify growth opportunities.

Partner with senior management to achieve financial and strategic objectives.

Client Experience & Retention

Drive service excellence and ensure a premium client experience at every touchpoint.

Lead initiatives to enhance client engagement, satisfaction, and retention.

Train and mentor teams on service delivery standards and brand ethos.

Utilize client feedback to identify opportunities for improvement.

Qualifications & Experience

Bachelors degree in Business Administration, Hospitality, or Operations Management.

8 to10 years of relevant experience, preferably in premium workspace, hospitality, or service-driven environments.

Strong leadership, communication, and stakeholder management skills.

Demonstrated ability to manage budgets and improve operational performance.

Fluency in English and Arabic is mandatory.