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Guest Experience Supervisor – Luxury Resort Concierge
Descripción de la vacante
A luxury resort in Dubai is seeking a Guest Relations professional responsible for providing exceptional service to guests and maintaining high satisfaction levels. The ideal candidate will have a Bachelor's degree in Hospitality Management or related field, along with 2–3 years of experience in a luxury hotel or resort. This role emphasizes strong communication skills and the ability to resolve conflicts effectively. Full-time employment with no remote work available.
Formación
- Minimum 2-3 years in guest relations or a supervisory role in a luxury hotel/resort.
- Warm, approachable, detail-oriented, and customer-focused personality.
Responsabilidades
- Responsible for Guest Relations function of the resort.
- Provide prompt courteous and efficient service to all guests.
- Facilitate an efficient arrival and departure formality for all guests.
- Ensure established levels of guest service are maintained.
- Actively elicit guest feedback and preferences regarding resort services.
- Coordinate transportation for guests in collaboration with Concierge.
- Lead the Guest Relations team by example.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.