Multilingual Guest Relations Agent

AccorHotels Middle East; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hotel group is seeking a Guest Relations Agent at Fairmont Ajman to provide personalized service to guests, particularly for VIPs and international travelers. The ideal candidate should have a diploma in hospitality management and 1-2 years of relevant experience, along with fluency in English and Russian and/or German. Responsibilities include managing guest requests, maintaining communication with departments, and enhancing the overall guest experience. A commitment to service excellence is essential.

Qualifications

• Minimum 1–2 years of experience in Guest Relations, Concierge, or Front Office in a hotel.
• Excellent grooming and professional presence.
• Flexibility to work various shifts, weekends, and public holidays.

Responsibilities

• Deliver exceptional personalized service to guests throughout their stay.
• Manage VIP and repeat guest lists, ensuring consistent brand standards.
• Assist guests with inquiries, requests, and concerns.

Skills

Fluency in English

Fluency in Russian

Fluency in German

Strong communication skills

Interpersonal skills

Problem-solving skills

Ability to multitask

Attention to detail

Education

Diploma in Hospitality Management

Tools

Hotel PMS systems (e.g., Opera)

Job description

A renowned hotel group is seeking a Guest Relations Agent at Fairmont Ajman to provide personalized service to guests, particularly for VIPs and international travelers. The ideal candidate should have a diploma in hospitality management and 1-2 years of relevant experience, along with fluency in English and Russian and/or German. Responsibilities include managing guest requests, maintaining communication with departments, and enhancing the overall guest experience. A commitment to service excellence is essential.