Guest Experience Leader — Luxury Resort Launch

So!; Ras Al Khaimah; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading luxury lifestyle destination in Ras Al Khaimah is looking for a visionary manager for guest relations. This key role involves overseeing VIP services, addressing guest concerns, training staff, and ensuring brand standards are met. Ideal candidates will have a degree in Hospitality Management, at least 3 years of relevant experience, and excellent interpersonal skills. Join a passionate team dedicated to creating exceptional guest experiences and enjoy a competitive package with growth opportunities.

Benefits

Competitive package

Development opportunities

Qualifications

• Minimum 3 years in guest relations or front office management.
• Strong ability to manage VIP services and guest interactions.
• Experience in team leadership and training.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction scores and feedback trends.
• Ensure service delivery aligns with brand expectations.

Skills

Interpersonal skills

Communication skills

Hospitality software proficiency

Education

Degree in Hospitality Management or related field

Job description

A leading luxury lifestyle destination in Ras Al Khaimah is looking for a visionary manager for guest relations. This key role involves overseeing VIP services, addressing guest concerns, training staff, and ensuring brand standards are met. Ideal candidates will have a degree in Hospitality Management, at least 3 years of relevant experience, and excellent interpersonal skills. Join a passionate team dedicated to creating exceptional guest experiences and enjoy a competitive package with growth opportunities.