Graphic Designer jobs in United Arab Emirates

Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Title: Sr. L2 Infrastructure & IT Support Engineer

The IT Infrastructure Support Engineer (Level 2) will provide advanced technical support across network, server, and cloud infrastructure layers. The role involves leading and mentoring Level 1 engineers, ensuring secure and reliable IT operations, and supporting the IT roadmap.

• Provide L2 technical support for network switches, firewalls, servers, storage, and backup/DR systems.
• Provision and maintain secure connectivity with external stakeholders through MPLS, VPNs, and secure gateways.
• Administer and monitor enterprise firewalls while implementing security best practices.
• Perform proactive system monitoring, health checks, and routine maintenance.
• Support and manage workloads on Azure and AWS cloud environments.
• Own escalated incidents, ensuring timely resolution and proper documentation.
• Mentor and guide Level 1 engineers to build team capability.
• Participate in IT roadmap planning, infrastructure upgrades, and improvement initiatives.
• Provide after-hours support and on-call assistance as required.
• Maintain accurate system and process documentation in line with IT governance.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of experience in Level-2 IT infrastructure support within the education or technology sector.
• ITIL 4 Foundation certification (mandatory).
• Professional certifications preferred: CCNP, MCSE, Microsoft Azure, AWS, or Fortinet.
• Strong leadership, mentoring, and incident ownership skills.
• Solid experience with ITSM tools, and proven knowledge of incident, problem, and change management processes.
• Excellent troubleshooting, communication, and stakeholder management skills.

Dautom Company Introduction:

Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.

Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.

We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.