Field Service Technician jobs in United States

What we expect from you:
• Team Creation & Management:

• Lead recruitment efforts to build a highly skilled, motivated, and efficient team
• Provide strong leadership to a diverse team, fostering a positive and productive work environment
• Create monthly KPIs and prepare quarterly forecasting of the business

• Training & Development:

• Design and implement comprehensive training programs to enhance the skills and knowledge of team members
• Focus on innovation and continuous improvement in service delivery methods and techniques
• Provide ongoing development opportunities, ensuring staff remain engaged and up-to-date with industry advancements

• Operational Oversight & Process Optimization:

• Oversee the day-to-day operations of the teams, ensuring smooth and efficient functioning
• Identify and implement process improvements to optimize workflow, reduce waste, and enhance productivity

• Quality Management:

• Maintain high standards of service quality, ensuring all services meet or exceed customer expectations and company standards
• Implement quality assurance measures and address performance issues to ensure consistent excellence

• Procurement & Resource Management:

• Manage the procurement process for all necessary equipment and supplies, ensuring the team has access to high-quality, reliable tools
• Oversee the maintenance and upkeep of machinery and equipment to ensure operational efficiency
• Allocate resources effectively, including manpower, equipment, and supplies, to meet operational needs

• Stakeholder Liaison:

• Act as the primary point of contact between the technical team and internal stakeholders, ensuring effective communication and collaboration
• Work closely with senior management to align operations with the company’s strategic goals

• Customer Service & Issue Resolution:

• Prioritize customer satisfaction by maintaining open lines of communication and swiftly addressing escalated concerns
• Develop strategies to improve customer retention and enhance the customer experience

• Budgeting & Cost Control:

• Develop and manage the department’s budget, ensuring cost control measures are in place while maintaining high service quality
• Collaborate with finance and senior management to maximize profitability and operational efficiency

• Health & Safety Compliance:

• Ensure strict adherence to health and safety regulations, creating a safe working environment for all team members
• Implement safety protocols and conduct regular audits to identify and mitigate risks

• Performance Monitoring & Reporting:

• Regularly assess operational performance using data-driven insights to identify areas for improvement
• Prepare and present periodic reports to senior management on key operational metrics and performance indicators

• Compliance & Legal Adherence:

• Ensure the team operates in compliance with all relevant laws, regulations, and industry standards
• Address any compliance issues promptly and effectively

What we are looking for:

• Proven experience in operations management, preferably in maintenance and specialized cleaning (e.g., Furniture Cleaning and Deep Cleaning) in a fast-paced startup environment
• Strong leadership skills with the ability to manage, motivate, and develop a team of blue-collar employees
• Excellent organizational and problem-solving abilities
• Strong understanding of quality management systems and process optimization techniques
• Proficient in budget management, cost control, and financial oversight
• Experience in procurement and resource allocation
• Exceptional communication skills, with the ability to liaise effectively with stakeholders at all levels
• Familiarity with health and safety regulations and compliance requirements
• Data-driven with the ability to analyze performance metrics and implement improvements