Customer Support Specialist jobs in United Arab Emirates

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location:

Experience: 5 to 16 years

Job Function: IT - Software

Skillset: ATM Support

Nair Systems is currently looking for an ATM Support Consultant for our UAE operations with the following skill set and terms & conditions.

Specialist Skills / Technical Knowledge:

1. Domain knowledge of the respective business domain (ATM/CCDM and related applications)
2. Technical/Functional understanding of assigned application portfolio
3. Communication Skills (both upstream and downstream)

Previous experience:

8 years experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with a minimum of 5+ years in a relevant role.

ROLE PURPOSE: Responsible for providing Maintenance and Support Activities for ATM Switch and Self Service Terminals and related applications in all environments (DEV, SIT, DTS, UAT, PROD/DR). Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve, and report incidents and known errors through the approved processes, and follow Incident Management and Escalation processes. Provide necessary support (analysis, documents, testing) for ATM Switch and Self Service Terminals areas related to Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on time.

Key Accountabilities of the role:

1. Application Maintenance & Support: Provide maintenance and support to ATM Switch and Self Service Terminals related applications. Maintain the service availability as per the assigned SLAs and according to ITD systems/services availability report. Monitor day-to-day ATM Switch and Self Service Terminals and related applications problems/errors. Investigate the problems and resolve them. Track and report incidents through approved processes. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Work proactively to ensure that none of the systems are out of support.