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1,800

Customer Support Specialist jobs in Canada

Retail & Commerce Support Consultant

Retail & Commerce Support Consultant
Illumina Technology Solutions
United Arab Emirates
Remote
USD 60,000 - 90,000
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B&F Support Expert (Spanish, French, Russian, Italian) - Wet Deck

B&F Support Expert (Spanish, French, Russian, Italian) - Wet Deck
Marriott Hotels Resorts
Dubai
AED 120,000 - 200,000

B&F Support Expert (Spanish, French, Russian, German speaker) - Wet Deck

B&F Support Expert (Spanish, French, Russian, German speaker) - Wet Deck
Marriott Hotels Resorts
Dubai
AED 20,000 - 40,000

F&B Support Expert - Waiter/Waitress

F&B Support Expert - Waiter/Waitress
Marriott Hotels Resorts
Dubai
AED 30,000 - 50,000

F&B Support Expert (Host/ Hostess) - Italian Restaurant

F&B Support Expert (Host/ Hostess) - Italian Restaurant
Marriott Hotels Resorts
Dubai
AED 20,000 - 30,000
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Technical Specialist – End User Support/ Desktop Support Engineer

Technical Specialist – End User Support/ Desktop Support Engineer
Intertec Systems LLC
Abu Dhabi
AED 40,000 - 70,000

BF Support Expert French German Spanish Italian speaker - Wet Deck

BF Support Expert French German Spanish Italian speaker - Wet Deck
Marriott Hotels Resorts
Dubai
AED 30,000 - 50,000

FB Support Expert

FB Support Expert
Marriott Hotels Resorts
Dubai
AED 120,000 - 200,000
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ATM Support Consultant

ATM Support Consultant
Nair Systems
Dubai
AED 60,000 - 100,000

Managed Services - PMO & Bid Support Senior Consultant

Managed Services - PMO & Bid Support Senior Consultant
KPMG UAE
Abu Dhabi
AED 60,000 - 100,000

FB Support Expert Mini Bar Attendant

FB Support Expert Mini Bar Attendant
Marriott Hotels Resorts
Dubai
AED 30,000 - 50,000

FB Support Expert -All Day Dining Kitchen 6

FB Support Expert -All Day Dining Kitchen 6
Marriott Hotels Resorts
Dubai
AED 120,000 - 200,000

FB Support Expert Host Hostess - Pool Bar Restaurant

FB Support Expert Host Hostess - Pool Bar Restaurant
Marriott Hotels Resorts
Dubai
AED 120,000 - 200,000

FB Support Expert Busboy

FB Support Expert Busboy
Marriott Hotels Resorts
Dubai
AED 120,000 - 200,000

Issuing Specialist for Portfolio Support

Issuing Specialist for Portfolio Support
PayTech Nexus Ltd
Dubai
AED 120,000 - 180,000

Assistant Sales Support Administrator (Emirati)

Assistant Sales Support Administrator (Emirati)
NTT
Dubai
USD 30,000 - 50,000

Team Support Administrator - MEP

Team Support Administrator - MEP
Emaar
United Arab Emirates
AED 30,000 - 70,000

Conformity Analyst-Food Cosmetics Regulatory Support

Conformity Analyst-Food Cosmetics Regulatory Support
SGS
Dubai
AED 120,000 - 200,000

Office Manager / Executive Assistant - CEO's Office

Office Manager / Executive Assistant - CEO's Office
ADSS
Abu Dhabi
AED 120,000 - 180,000

Senior IV Support Executive

Senior IV Support Executive
The First Group
Dubai
AED 50,000 - 70,000

Executive Assistant Manager Food & Beverage

Executive Assistant Manager Food & Beverage
Mondrian
Abu Dhabi
AED 80,000 - 120,000

Executive Assistant Manager â Food & Beverage

Executive Assistant Manager â Food & Beverage
AccorHotel
Abu Dhabi
USD 80,000 - 120,000

People Support Executive|People & Performance (AFR)

People Support Executive|People & Performance (AFR)
Emaar
United Arab Emirates
AED 120,000 - 200,000

Executive Assistant Manager (open for Expat)

Executive Assistant Manager (open for Expat)
PERSOLKELLY
Abu Dhabi
USD 60,000 - 100,000

It Support Executive (Healthcare)

It Support Executive (Healthcare)
SSC HR Solutions
Abu Dhabi
AED 120,000 - 200,000

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Retail & Commerce Support Consultant

Illumina Technology Solutions
United Arab Emirates
Remote
USD 60,000 - 90,000
Job description
Job Description: D365 Retail & Commerce Support Consultant

We are seeking a dedicated D365 Retail & Commerce Support Consultant to join our team in the UAE. The ideal candidate will provide functional support for Dynamics 365 Commerce (Retail) environments, including POS and omnichannel systems, working PST hours. The role focuses on issue resolution, system stability, and user support to ensure uninterrupted retail operations.

Job Details
  • Type: Full-time
  • Location: UAE Remote (candidate should be present in UAE or eligible to work in UAE)
  • Working Hours: PST (Pacific Standard Time)
Essential Functions
  • Provide functional support for D365 Commerce, including Retail POS, back office, and eCommerce modules
  • Troubleshoot issues related to transactions, pricing, promotions, loyalty, and store operations
  • Collaborate with cross-functional teams to resolve system issues across Retail, Inventory, and Order Management
  • Handle incident and service request tickets within SLA guidelines
  • Work with business users and technical teams to investigate and resolve root causes
  • Support integrations with payment gateways, inventory systems, and third-party retail applications
  • Monitor Commerce Scale Unit (CSU) and Retail Server for performance and availability
  • Document resolutions, perform root cause analysis, and maintain knowledge base articles
  • Manage user access, security configurations, and compliance tracking
  • Participate in UAT and regression testing for updates and deployments
  • Provide PST-hour support in coordination with global teams
Required Qualifications
  • At least 5 years of experience in D365 Retail/Commerce support or functional consulting
  • Strong understanding of POS systems, inventory workflows, promotions, and loyalty programs
  • Hands-on experience with Retail Server, CSU, and Retail SDK components
  • Experience managing support tickets and coordinating with Microsoft escalations
  • Proficiency in troubleshooting D365 Commerce and analyzing functional impacts
  • Experience with support tools like Azure DevOps, LCS, or ServiceNow (preferred)
  • Knowledge of order processing, fulfillment, and omnichannel retail operations
  • Excellent documentation and communication skills, especially in remote support settings
  • Ability to work PST hours from the UAE
  • Microsoft certification in D365 Commerce or equivalent (a plus)
  • Experience in retail, consumer goods, fashion, or similar industries (preferred)

Company Industry: IT - Software Services

Department / Functional Area: Marketing, Brand Management, Marketing Research, Digital Marketing

Keywords: Retail & Commerce Support Consultant

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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