Job Description: D365 Retail & Commerce Support Consultant
We are seeking a dedicated D365 Retail & Commerce Support Consultant to join our team in the UAE. The ideal candidate will provide functional support for Dynamics 365 Commerce (Retail) environments, including POS and omnichannel systems, working PST hours. The role focuses on issue resolution, system stability, and user support to ensure uninterrupted retail operations.
Job Details
- Type: Full-time
- Location: UAE Remote (candidate should be present in UAE or eligible to work in UAE)
- Working Hours: PST (Pacific Standard Time)
Essential Functions
- Provide functional support for D365 Commerce, including Retail POS, back office, and eCommerce modules
- Troubleshoot issues related to transactions, pricing, promotions, loyalty, and store operations
- Collaborate with cross-functional teams to resolve system issues across Retail, Inventory, and Order Management
- Handle incident and service request tickets within SLA guidelines
- Work with business users and technical teams to investigate and resolve root causes
- Support integrations with payment gateways, inventory systems, and third-party retail applications
- Monitor Commerce Scale Unit (CSU) and Retail Server for performance and availability
- Document resolutions, perform root cause analysis, and maintain knowledge base articles
- Manage user access, security configurations, and compliance tracking
- Participate in UAT and regression testing for updates and deployments
- Provide PST-hour support in coordination with global teams
Required Qualifications
- At least 5 years of experience in D365 Retail/Commerce support or functional consulting
- Strong understanding of POS systems, inventory workflows, promotions, and loyalty programs
- Hands-on experience with Retail Server, CSU, and Retail SDK components
- Experience managing support tickets and coordinating with Microsoft escalations
- Proficiency in troubleshooting D365 Commerce and analyzing functional impacts
- Experience with support tools like Azure DevOps, LCS, or ServiceNow (preferred)
- Knowledge of order processing, fulfillment, and omnichannel retail operations
- Excellent documentation and communication skills, especially in remote support settings
- Ability to work PST hours from the UAE
- Microsoft certification in D365 Commerce or equivalent (a plus)
- Experience in retail, consumer goods, fashion, or similar industries (preferred)
Company Industry: IT - Software Services
Department / Functional Area: Marketing, Brand Management, Marketing Research, Digital Marketing
Keywords: Retail & Commerce Support Consultant
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