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Customer Service Executive
Job summary
A leading company is looking for a Customer Service Representative to join their dynamic team in Dubai. The ideal candidate will be responsible for managing inbound calls, assisting customers with inquiries, and maintaining accurate records in the CRM system. This role is perfect for freshers or experienced candidates who are passionate about delivering top-notch customer service.
Qualifications
- Freshers or candidates with a minimum of 1 year in customer service.
- Strong communication and interpersonal skills required.
- Detail-oriented with a positive attitude towards customer service.
Responsibilities
- Professionally handle incoming customer calls and inquiries.
- Collect and accurately record customer details into CRM.
- Resolve customer issues and escalate complex cases.
Skills
Job Description
- Freshers / minimum 1 year experienced candidates in customer service can apply
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Detail-oriented with a focus on data accuracy.
- Familiarity with CRM systems is a plus.
- Ability to handle a high volume of calls in a fast-paced environment.
- Positive attitude and a commitment to delivering outstanding customer service.
- Answering Inbound Calls:
- Professionally handle incoming calls from customers.
- Provide information, assistance, and solutions to customer inquiries and concerns.
- Data Collection and Entry:
- Collect and accurately record customer details, inquiries, and issues.
- Enter relevant information into the CRM system in a timely and accurate manner.
- Issue Resolution:
- Address customer concerns and resolve issues promptly and effectively.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Customer Assistance:
- Assist customers with product information, order status, and general inquiries.
- Provide guidance on using our products or services.
- Quality Assurance:
- Ensure the accuracy and completeness of data entered into the CRM system.
- Maintain a high level of professionalism and customer service in all interactions.
- Collaboration:
- Collaborate with other team members and departments to resolve customer issues.
- Share customer feedback and insights with the team to improve overall customer satisfaction.
- Documentation:
- Maintain detailed and organized records of customer interactions and transactions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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