Guest Experience Specialist - Front Desk

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated Front Office team member. In this role, you will ensure exceptional guest experiences by anticipating their needs and responding promptly to any issues. Ideal candidates will possess a diploma in hospitality and strong interpersonal skills, with fluency in English being essential. Embrace a collaborative environment and contribute to our values of guest passion and respect.

Qualifications

• Strong interpersonal and problem solving abilities.
• Fluency in English; additional languages are a plus.

Responsibilities

• Ensure smooth guest stays and experiences.
• Anticipate guests' needs without being asked.
• Handle guest complaints professionally.

Skills

Interpersonal skills

Problem solving

Fluency in English

Additional languages

Education

Diploma or Degree in Hospitality

Job description

A leading hospitality group in Dubai is seeking a dedicated Front Office team member. In this role, you will ensure exceptional guest experiences by anticipating their needs and responding promptly to any issues. Ideal candidates will possess a diploma in hospitality and strong interpersonal skills, with fluency in English being essential. Embrace a collaborative environment and contribute to our values of guest passion and respect.