Director, Luxury Call Center Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury resort in the UAE is seeking a Director – Call Center Operations to lead a high-performing team. The ideal candidate must have extensive call center management experience, particularly in luxury hospitality. This role requires strong leadership skills, knowledge of call center technologies, and the ability to meet customer needs effectively. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a prestigious environment.

Benefits

Attractive salary

Healthcare package

Life insurance

Incentive programs

Qualifications

• Minimum 7–10 years of experience in call center management, with at least 3 in a leadership role within luxury hospitality.
• Deep understanding of call center technologies and PBX systems.
• Ability to read, analyze, and interpret documents.

Responsibilities

• Lead and mentor call center teams including agents and specialists.
• Establish and implement strategic plans for call center performance.
• Ensure adherence to company policies and maintain high service standards.

Skills

Leadership and mentoring

Organizational skills

Interpersonal skills

Attention to detail

Call center technologies

PBX systems knowledge

Conversational English

Education

High school degree or equivalent

Hospitality or related education

Tools

Microsoft Office

Opera

OpenTable

Salesforce

Job description

A luxury resort in the UAE is seeking a Director – Call Center Operations to lead a high-performing team. The ideal candidate must have extensive call center management experience, particularly in luxury hospitality. This role requires strong leadership skills, knowledge of call center technologies, and the ability to meet customer needs effectively. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a prestigious environment.