Hotel Service Center Agent — Guest Calls & Concierge

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Service Center Agent to handle calls, ensure high-quality guest service, and maintain call center operations. The ideal candidate will have a Bachelor's degree in Hotel Management, at least one year of call center experience, and excellent English communication skills. This role emphasizes professionalism, interpersonal skills, and adherence to hotel standards in guest relations and service procedures.

Qualifications

• Minimum of 1 year in call center experience, preferably in hospitality.
• Knowledgeable in call center operations and related technical aspects.

Responsibilities

• Handle all calls from outside the hotel and coordinate internal calls.
• Ensure tasks are correct, timely, and of high quality.
• Maintain guest service standard and professional presentation.

Skills

Excellent English communication skills

Interpersonal skills

Knowledge of call center operations

Education

Bachelor degree in Hotel Management

Job description

A leading hotel in Abu Dhabi is seeking a Service Center Agent to handle calls, ensure high-quality guest service, and maintain call center operations. The ideal candidate will have a Bachelor's degree in Hotel Management, at least one year of call center experience, and excellent English communication skills. This role emphasizes professionalism, interpersonal skills, and adherence to hotel standards in guest relations and service procedures.