Fleet Call Center Leader - Data-Driven Customer Ops

Al Sahraa Recruitment Services; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fleet management company in Abu Dhabi is seeking a Fleet Call Center Supervisor to manage call center operations effectively. The role requires overseeing a team of agents, ensuring excellent customer service, and analyzing performance metrics to improve service delivery. Candidates must have at least 10 years of experience in a supervisory role and hold a degree in business administration or a related field. Proficiency in Microsoft Office and call center software is essential.

Qualifications

• 10 years of experience in a call center supervisory role.
• Ability to analyze data and make data-driven decisions.
• Strong ability to coach and develop team members.

Responsibilities

• Oversee operations of the call center for fleet management.
• Supervise and manage a team of call center agents.
• Ensure timely resolution of customer inquiries and issues.

Skills

Team management skills

Communication skills

Conflict resolution

Data analysis

Education

Associate's or Bachelor's degree in business administration or related field

Tools

Microsoft Office

CRM Software

QMS Software

Job description

A leading fleet management company in Abu Dhabi is seeking a Fleet Call Center Supervisor to manage call center operations effectively. The role requires overseeing a team of agents, ensuring excellent customer service, and analyzing performance metrics to improve service delivery. Candidates must have at least 10 years of experience in a supervisory role and hold a degree in business administration or a related field. Proficiency in Microsoft Office and call center software is essential.