A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to handle front desk operations and ensure a high-quality patient experience. Responsibilities include managing patient check-ins and appointments, addressing inquiries, and supporting operations. Ideal candidates will have a background in customer service and hold a degree in healthcare administration or a related field. Strong communication skills, fluency in English and Arabic, and proficiency in EMR systems are essential for success in this role.
Qualifications
Bachelor's degree in a related field is preferred.
Experience in a front desk, patient affairs or customer service role.
Fluency in English and Arabic is mandatory.
Responsabilités
Welcome and assist patients at the front desk.
Manage patient appointments and check-ins.
Serve as the primary contact for patient inquiries.
Maintain front desk efficiency and organization.
Act as a liaison between patients and healthcare providers.
Connaissances
Customer service
Communication skills
Organizational skills
Multitasking abilities
Problem-solving
Formation
Bachelor's degree in Healthcare Administration
Bachelor's degree in Business or Hospitality
Outils
Electronic Medical Records (EMR)
CRM software
Appointment scheduling tools
Description du poste
A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to handle front desk operations and ensure a high-quality patient experience. Responsibilities include managing patient check-ins and appointments, addressing inquiries, and supporting operations. Ideal candidates will have a background in customer service and hold a degree in healthcare administration or a related field. Strong communication skills, fluency in English and Arabic, and proficiency in EMR systems are essential for success in this role.
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