Patient Experience Specialist - Front Desk

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to handle front desk operations and ensure a high-quality patient experience. Responsibilities include managing patient check-ins and appointments, addressing inquiries, and supporting operations. Ideal candidates will have a background in customer service and hold a degree in healthcare administration or a related field. Strong communication skills, fluency in English and Arabic, and proficiency in EMR systems are essential for success in this role.

Qualifications

• Bachelor's degree in a related field is preferred.
• Experience in a front desk, patient affairs or customer service role.
• Fluency in English and Arabic is mandatory.

Responsibilities

• Welcome and assist patients at the front desk.
• Manage patient appointments and check-ins.
• Serve as the primary contact for patient inquiries.
• Maintain front desk efficiency and organization.
• Act as a liaison between patients and healthcare providers.

Skills

Customer service

Communication skills

Organizational skills

Multitasking abilities

Problem-solving

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business or Hospitality

Tools

Electronic Medical Records (EMR)

CRM software

Appointment scheduling tools

Job description

A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to handle front desk operations and ensure a high-quality patient experience. Responsibilities include managing patient check-ins and appointments, addressing inquiries, and supporting operations. Ideal candidates will have a background in customer service and hold a degree in healthcare administration or a related field. Strong communication skills, fluency in English and Arabic, and proficiency in EMR systems are essential for success in this role.