Zoho Desk Specialist

Stella Stays; Remote; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality innovative company located in Dubai is seeking a Zoho Desk Specialist to enhance customer support operations. The candidate will set up and optimize Zoho Desk, manage WhatsApp integration, and streamline workflows to improve customer experience. Ideal applicants have proven experience in Zoho Desk, strong analytical skills, and excellent communication abilities. Join this forward-thinking team to be part of redefining living and hospitality. Apply now if you're ready to make an impact.

Qualifications

• Proven experience with Zoho Desk and related tools.
• Strong knowledge of workflows and report building within Zoho Desk.
• Hands-on experience with WhatsApp integration.

Responsibilities

• Set up and optimize Zoho Desk for business needs.
• Integrate WhatsApp with Zoho Desk for better customer communication.
• Design custom functions to automate processes.

Skills

Zoho Desk expertise

Custom workflows

Communication skills

Process automation

Data analysis

Tools

Zoho Desk

WhatsApp integration

Job description

This is a remote position.

Who we are

At Stella Stays we re not just another hospitality brand we re building the future of living. We ve reimagined what it means to feel at home creating techdriven beautifully designed spaces that people actually want to live in whether for a few days or a few months.

We started in 2019 with a bold vision and in just a few years we became leaders in the space disrupting traditional hospitality with a fresh forwardthinking approach. Our fully furnished homes across MENA are seamlessly bookable online ready for instant movein and packed with everything from highspeed WiFi to world class amenities. No paperwork no hassle just modern effortless living.

Behind this vision is a team of ambitious fast moving people who thrive in a highgrowth environment. We think big move fast and build what s never been built before together.

If you re looking for a place where you can make things happen grow your career and be part of something truly gamechanging you ve found it. Welcome to the future. Welcome to Stella Stays.

Be a Part of Our Success Story: At Stella Stays were redefining how people live work and experience hospitality and were looking for a Zoho Desk Specialist to elevate our customer support operations. If youre a Zoho expert with a knack for creating efficient workflows integrating communication channels like WhatsApp and delivering datadriven insights we want to hear from you.

What You ll Be Doing:

• Set up customize and optimize Zoho Desk to align with our business needs.
• Implement and manage WhatsApp integration with Zoho Desk to enhance customer communication.
• Design and execute custom functions to automate processes improve workflows and boost operational efficiency.
• Build and maintain custom reports and dashboards to track KPIs and provide actionable insights.
• Identify opportunities to refine and optimize the customer support journey ensuring faster response times and better customer experiences.
• Collaborate with crossfunctional teams to deliver tailored Zoho Desk solutions that support evolving business needs.
• Ensure the Zoho Desk system is uptodate secure and functioning optimally with regular audits and maintenance.
• Diagnose and resolve system issues quickly while providing ongoing technical support and improvements.
• Maintain data integrity across systems and ensure consistent documentation of processes and solutions.

Requirements

• Proven experience working with Zoho Desk and related tools.
• Strong knowledge of custom workflows automation and report building within Zoho Desk.
• Handson experience integrating WhatsApp with Zoho Desk.
• Ability to analyze processes implement solutions and track performance through custom reports.
• Strong communication and collaboration skills.
• Ability to manage multiple tasks prioritize deadlines and deliver solutions.

Bonus Points If You Have:

• Experience in hospitality proptech or customer support.
• A track record of delivering impactful process improvements and datadriven insights.

If youre ready to take ownership drive innovation and make a real impact wed love to hear from you. Apply now and help us redefine the future of living.