Waitress

AccorHotels Middle East; United Arab Emirates; On-site; AED 36,000 - 54,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is looking for enthusiastic individuals to provide exceptional service in food and beverage operations. The role requires previous experience in In-Room Dining and all-day dining, as well as effective communication and order handling skills. Flexibility to work various shifts is essential. Join a dynamic team and contribute to creating memorable experiences for guests while adhering to high standards of service and hygiene.

Qualifications

• Previous experience in In-Room Dining and All-Day Dining operations, preferably in a hospitality setting.
• Strong understanding of service flow and guest interaction.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide courteous and professional service at all times.
• Maintain cleanliness and organization of the workspace.
• Handle guest inquiries and maintain good customer relationships.

Skills

Guest interaction

Order handling

Food & beverage service standards

Communication skills

Flexibility in work shifts

Basic food safety knowledge

Education

Diploma or certification in Hospitality or related field

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Provide courteous, professional, efficient, and flexible service at all times in accordance with Rixos Standards of Performance.
• Demonstrate flexibility by adapting to rotation within different sub-departments of the Food & Beverage Division or other hotel departments as assigned.
• Carry out any other reasonable duties and responsibilities as assigned by Management.
• Undertake reasonable tasks and secondary duties as assigned by the Team Leader.
• Perform all opening and closing procedures established for the assigned place of work, ensuring full operational readiness.
• Maintain thorough knowledge and understanding of all food and beverage menu items, including ingredients, preparation methods, and the ability to recommend suitable food and beverage combinations and upsell alternatives.
• Deliver high standards of quality, efficiency, and friendly service in accordance with Standard Operating Procedures (SOPs).
• Ensure that the assigned place of work and surrounding areas are kept clean, organized, and presentable at all times.
• Handle guest inquiries, requests, and concerns in a courteous, professional, and efficient manner.
• Establish positive rapport with guests and maintain good customer relationships to enhance guest satisfaction.
• Monitor operational procedures to reduce spoilage and wastage and report any issues accordingly.
• Report guest complaints or problems to the Team Leader when immediate solutions cannot be found and ensure appropriate follow-up with guests.
• Assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory counts of operating equipment as required.
• Report for duty punctually, wearing the correct uniform and name tag, and maintain high standards of personal appearance and hygiene in line with hotel and departmental grooming standards.
• Provide friendly, courteous, and professional service to guests and colleagues at all times.
• Maintain positive working relationships with colleagues and other departments to support smooth hotel operations.
• Read, understand, and comply with the hotel’s Employee Handbook, rules, and regulations, particularly those related to Fire Safety, Hygiene, Health, and Safety.
• Comply with all applicable local legislation and regulatory requirements.
• Respond positively to any departmental changes as dictated by the operational needs of the hotel.
• Remain flexible and extend job responsibilities within job capability as required, including redeployment to alternative departments or areas to meet business demands and guest service needs.

Qualifications

• Previous experience in In-Room Dining / Room Service and All-Day Dining restaurant operations, preferably within a hotel or hospitality environment.
• Diploma or certification in Hospitality, Food & Beverage Service, or a related field is an advantage.
• Strong understanding of service flow, guest interaction, and order handling across both restaurant and room service settings.
• Knowledge of food & beverage service standards, hygiene practices, and guest service etiquette.
• Good communication skills with a positive, guest-focused attitude.
• Ability to work efficiently in a fast-paced, service-driven environment.
• Flexible to work split shifts, evenings, weekends, and public holidays as required by operations.
• Team-oriented, reliable, and able to follow SOPs and brand service standards consistently.
• Basic food safety / hygiene knowledge (HACCP awareness preferred).