Waiter / Waitress

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai seeks individuals for roles focused on guest satisfaction and maintaining beach areas. Candidates should have a diploma in hospitality and 1-3 years of experience in a 4-5 star hotel. Strong English communication skills are essential. This role offers an opportunity to work in a supportive environment with a passionate team.

Qualifications

• 1–3 years experience in a 4-5 star hotel.
• Must be confident and good in speaking English.

Responsibilities

• Understand and respond to guest needs and requests.
• Comply with grooming standards.
• Set up beach beds and cabanas stations.
• Ensure cleanliness and maintenance of beach areas.

Skills

Customer service skills

Grooming standards compliance

English communication

Education

Diploma or degree in vocational hospitality

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be fully yourself. You will be in a supportive place to grow, to fully fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

• To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.
• Must comply with the grooming standards of the company.
• To extend a courteous, friendly and professional greeting to guests as they arrive and to thank them as they depart.
• To make the seniors aware of all guest comments and guest complaints.
• To be thoroughly familiar with the service standards and procedures.
• To follow specified procedures to properly set up beach beds and cabanas stations.
• To ensure cleanliness and maintenance of the beach areas.
• To set up beach with sunbeds, umbrellas and towels and to ensure that guests are provided with clean towels, as needed.
• To fold pack the umbrellas in the evenings.
• To follow all policies and procedures of the hotel.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain safety of work areas at all times.
• To attend all mandatory meetings as directed.
• To perform other tasks as required/directed.

Qualifications

• Diploma or degree in vocational hospitality.
• 1–3 years experience in a 4‑5 star hotel.
• Must be confident and good in speaking English.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.