VP Area Manager- Liabilities - RM Coverage - Dubai

First Abu Dhabi Bank; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive sales in business banking. This role involves leading a team to meet ambitious sales targets while ensuring compliance with KYC policies. The ideal candidate will have a strong background in banking, with a focus on team development and customer service excellence. Join a forward-thinking organization that values innovation and offers opportunities for professional growth. If you're passionate about leading teams and making a significant impact in the financial sector, this is the perfect opportunity for you.

Qualifications

• 10-12 years of experience in banking or financial industry at a supervisory position.
• Strong understanding of KYC compliance and sales processes.

Responsibilities

• Lead a team to achieve sales and revenue targets for business banking products.
• Ensure excellent customer onboarding experience and compliance with policies.

Skills

Team Leadership

Sales Management

Customer Service

KYC Compliance

People Development

Education

University Degree

MBA

Sales Diploma

Job description

Job Purpose:

• Lead the assigned team effectively to meet team objectives/KPIs
• To ensure recruitment training motivation and retention of assigned staff
• To track daily sales activity to ensure superior client on boarding experience
• Ensure strict adherence to all KYC Compliance policies and other processes as stipulated

Key Accountabilities:

• Balance sheet Growth and Revenue Targets
• People Management
• Complaint to regulatory and FAB Risk policies

Job Context:

Financial:
Leading sales force for Business Banking Liabilities and Assets (Unsecured & Secured) products targeted to SME segment. Accomplish set sales and revenue objectives for all Products as per set thebusiness plan.

• Manage the assigned team to achieve monthly& annual set objectives
• To maximize cross sell opportunities to ensure higher productivities
• Maintain Sales Performance MIS on sales performance for review by Area Manager

Customers:

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by BBG Sales department sales personnel by delivering quality client onboarding experience.

• Ensure team alignment in order to achieve superior client on boarding experience
• Understand and resolve customer redressals and take appropriate action if required

Learning & Growth:
Implement People Development and Learning & Development agenda of the department in close coordination with FAB Academy to build a great team and create a winning culture. Lead by example and build strong relationships with all stakeholders. Take accountability for own development and support Learning & growth of all team members by rolling out specific trainings and skill enhancement programs.

• To ensure recruitment training performance motivation and retention of all assigned sales personnel
• Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings
• To build and maintain effective business relationship with all internal departments
• Coordinate with other departments to ensure processing of applications within prescribed TATs
• Conduct fair and transparent appraisals to coach counsel motivate sales personnel and manage their career aspirations effectively

Internal Processes:
Ensure implementation of prescribed Sales & Compliance processes as per Banks policies. Implement governance & controls to proactively identify manage and minimize/mitigate potential losses to the franchise

• Implement Risk Control Assessment RCA process across all areas of BBG
• Department Selling Client Onboarding Recruitment Training Performance Management Human Resources Fraud Control Operations Client Application & KYC Documentation etc
• Implementation of all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Monitor the NPL rate regularly and take remedial action as appropriate whenever required

Frameworks Boundaries & DecisionMaking Authority:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

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Qualifications :

Education required:

University Degree / MBA / PGDM / Sales diploma or certification preferable.

Experience:

10 to 12 years of experience in Banking or in a Financial Industry at supervisory position.

Remote Work :

No

Employment Type :

Fulltime