Vice President Hotel Operations - Atlantis The Royal

Kerzner International Management; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel management company in Dubai is seeking a Vice President of Hotel Operations to lead the Rooms Division teams at Atlantis, The Royal. This role requires significant experience in luxury hospitality and strong leadership skills to ensure top-tier service and operational efficiency. The successful candidate will drive financial performance and uphold the highest standards of service across various departments.

Qualifications

• Previous experience in a senior leadership role within luxury hospitality.
• Experience managing multiple operational functions within a large hotel/resort.

Responsibilities

• Oversee VIP Services, Front Office, Concierge, Housekeeping, and more.
• Develop strategies to meet or exceed guest and colleague expectations.
• Ensure standards of service are maintained across the operation.

Skills

Leadership skills

Interpersonal skills

Adaptability

Decision making

Education

Hotel Management School degree or related field

Job description

Vice President Hotel Operations – Atlantis The Royal

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award‑winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Job Summary

Reporting to the General Manager & SVP Operations, this role provides leadership to the Rooms Division teams across the resort. Overseeing VIP Services/Butlers, Front Office, Front Service, Concierge, Housekeeping, Royal Club, Spa and Residences in addition to Transportation and Airport Services across Atlantis Dubai. Driving standards, revenues, cost control, guest and colleague satisfaction, with the aim of achieving optimum financial returns.

Key Duties and Responsibilities

• Manage the seamless arrival and departure process for the guests, by managing the third‑party casuals as well as the resort’s team. Ensuring that the traffic management process is flawless on the front drive as well as the other points of arrival to the resort.
• As a member of the Room Leadership team, develop and implement property‑wide strategies that deliver products and services to meet or exceed the needs and expectations of the resort’s guests and colleagues while providing ROI.
• Leadership of the operational management team to maximize efficiency and achieve the highest volume of revenue and EBITDA.
• Responsible for the delivery of budgeted targets – payroll costs, rooms costs to ensure margins and cost‑reduction targets are achieved.
• Ensure that standards of service are maintained across the entire operation, by using Standards and Procedures and a commitment to both on‑ and off‑job training. Ensure that all departmental SOPs are in place, always used and up to date.
• Work closely with all operational Directors/Managers to ensure the resort is in full compliance with licensing regulations, health and safety policies, food hygiene regulations and other local policy and procedures. Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the resort, guests and colleagues.
• Ensure that the operational departments work effectively as one team to provide a seamless service across the operation. Institute a clear communication strategy within the resort and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process. Seek opportunities to encourage teamwork in order to share resources and best practice between departments.
• Actively support operational innovation, developing an attitude of continuous improvement through colleague involvement.
• Maintain a business environment based on the Code of Conduct and Company Vision.
• Conduct frequent and thorough inspections of the resort operations to ensure service excellence and condition of the property are consistently maintained.
• Verify that the best products are used in the resort operation on a regular basis.
• Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
• Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
• Ensure that each operation is accounted for separately as an individual profit centre, the HODs are fully accountable for its profitability and the operational budget is strictly adhered to.
• Stay up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized.
• Control expenses and recommend and implement measures to control them.
• Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer‑focused approach to resort operations at all times – and harnessing data as a tool to measure success. Monitor and manage all other online reputation sites, e.g. Trip Advisor & Booking.com daily.
• Establish positive contacts within the resort’s internal organization to ensure best use of company’s skills, services and professional knowledge. Identify opportunities for resources and facilities to be shared between the properties and implement best practice.
• Forbes audits ensure 100% compliance and awareness.
• Maintain a high visibility with guests and colleagues.
• Participate in the management of third‑party contracts and relationships.

Skills, Experience & Educational Requirements

• Previous experience in a senior leadership level role and/or as a hotel manager within luxury hospitality.
• Experience managing multiple operational functions within a large sized hotel/resort.
• Hotel Management School, degree or related field.
• Strong interpersonal and leadership skills.
• High level of adaptability and decision making.

Atlantis Dubai is an iconic entertainment destination comprised of two world‑class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm‑hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver amazing experiences and everlasting memories.